Overview
Enterprise Service Assurance Specialist (Internal/External) Jobs in Addis Ababa, Addis Ababa, Ethiopia at Safaricom PLC
Title: Enterprise Service Assurance Specialist (Internal/External)
Company: Safaricom PLC
Location: Addis Ababa, Addis Ababa, Ethiopia
At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.
Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.
Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future.
The Enterprise Service Assurance Specialist is responsible for real-time monitoring, initial diagnosis, and resolution of enterprise service incidents. Operating as a hybrid L1/L2 support function, this role ensures rapid fault isolation, effective coordination with NOC and field teams, and timely restoration of services in line with SLA commitments.
The role serves as a critical bridge between technical operations and customer experience, ensuring service continuity across enterprise connectivity services