Overview
English Customer Support (Morning Shift) Jobs in Cairo, Cairo, Egypt at ETISAL International Group
Title: English Customer Support (Morning Shift)
Company: ETISAL International Group
Location: Cairo, Cairo, Egypt
Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that address the unique needs of each client’s business. With strong global coverage and deep cultural understanding, ETISAL International combines industry best practices with advanced technologies to support clients in serving their own customers more effectively. The organization emphasizes transparency, flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. ETISAL International values human capital and is committed to providing first-class quality and sustainable value in every partnership.
Role Description The Customer Support English Account (Morning Shift) role is a full-time, on-site position based in Cairo. The role involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and providing clear information about products and services. Team members are expected to follow established procedures, document interactions accurately in the system, and escalate complex cases when needed. The role also includes maintaining service quality standards, adhering to performance targets, and contributing to a positive, professional customer experience during the morning shift. Collaboration with supervisors and colleagues to improve processes and share feedback is an important part of daily work.
Qualifications
- Strong English communication skills, both spoken and written, with the ability to explain information clearly and professionally.
- Customer service skills, including active listening, empathy, problem-solving, and the ability to handle challenging interactions calmly.
- Basic computer literacy and ability to work with call center systems, CRM tools, and standard office applications.
- Time management and organizational skills, with reliability in adhering to scheduled morning shifts and performance targets.
- Previous experience in customer support, call centers, or BPO environments is an advantage but not mandatory.
- Ability to work on-site in Cairo and collaborate effectively in a diverse, team-oriented environment.
- High level of integrity, professionalism, and commitment to providing quality service to customers and partners.