Overview
Emergency Resource Officer (Call Taker) Jobs in Chatsworth, KwaZulu-Natal, South Africa at Mediclinic Group
Title: Emergency Resource Officer (Call Taker)
Company: Mediclinic Group
Location: Chatsworth, KwaZulu-Natal, South Africa
Important Notice
Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.
Emergency Resource Officer (Call Taker)
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ER24 Contact Centre 124 | Rivonia | South Africa
Closing date: 15/04/2026
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 69051
Workplace Type: On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
To receive and prioritize emergency & non – emergency telephone calls from the public by dispatching the relevant emergency service providers.
To deliver world class service to all Mediclinic patients, clinicians and general callers by supporting and fully resolving their queries through various channels, primarily over the telephone
KEY RESPONSIBILITY AREAS
Answer and transfer incoming calls
Basic contact centre administration
Serviving all key stakeholders telephonically and via other servicing channels as required untill the query has been resolved.
Required Education
Essential: Grade 12/ Matric
A post-matric 1-year certificate qualification (NQF level 5) in Contact Centre
Desired: BAA/ Level 3 first aid Certification
Required Experience
Essential: Contact Centre / Emergency Contact Centre exposure
2 years in omnichannel customer service contact centre environment within healthcare or emergency services
Desired: 1 – 3 years dispatching in an EMS contact centre
Required Job Skills And Knowledge
- Computer literate (Microsoft Office)
- Dispatching of vechicles
- Emergency Care
- Typing Skills
- English language (written and verbal)
- Geographical locations
- EMS environment
- Telephonic and email etiquette
- Analysing
- Deciding and initiating action
- Delivering Results & Meeting Client Expectations
- Excellent administration skills
- Communication Skills – Verbal and Written
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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