Overview
Electrical Support Specialist Jobs in Johannesburg, South Africa at The Staff Connection
This role involves electrical fault-finding, testing & repairs and helping customers troubleshoot issues ensuring smooth operation of electrical equipment.
The ideal candidate has hands-on experience with electrical systems, excellent communication skills, and a customer-focused attitude.
Knowledge and abilities:
- Basic knowledge of electrical systems, circuits, and devices.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work under pressure and manage multiple support requests.
- Willingness to occasionally travel for on-site support
Key Responsibilities:
- Efficiently conduct and assist customers in fault-finding, troubleshooting, and testing electrical systems/components.
- Respond to customer inquiries via phone, email, or Whats App regarding electrical products and equipment.
- Guide customers through installation, operation, and maintenance procedures.
- Document customer issues, resolutions, and service reports accurately in the support system.
- Escalate technical problems to engineering or field teams when necessary.
- Ensure Freshdesk is continuously up to date.
- Maintain up-to-date knowledge of company products, features, and industry standards.
- Provide basic training or guidance to customers on product usage and safety.
- Create detailed electrical drawings to support panel design and production.
- Provide accurate and timely quotations for custom panels and non-standard product requests.
- Conduct testing on new products to ensure compliance with safety standards, performance expectations, and internal quality benchmarks.
We require:
- Diploma/degree in Electrical and/or completed your Trade Test.
- 3+ years’ experience in the electrical field.
- Prior experience in technical support, customer service, or field support in the electrical industry is a plus.
- Familiarity with industrial electrical equipment, automation devices, or control panels.
- Knowledge of safety standards and basic troubleshooting tools
Title: Electrical Support Specialist
Company: The Staff Connection
Location: Johannesburg, South Africa
Category: