Overview
EAP Onsite Counsellor Jobs in Cape Town, South Africa at Kaelo
Job Description
Location: Cape Town (with travel between client sites)
Employment Type:
Full-Time
The Onsite Counsellor will provide dedicated, full-time emotional and psychosocial support to employees within a dynamic and operationally complex client environment. The role is focused on delivering high-quality, proactive counselling services, promoting employee wellbeing, and supporting organisational health through a multidisciplinary EAP approach.
KEY RESPONSIBILTIES
- Provide confidential, short-term counselling to employees dealing with emotional, psychological, and social challenges.
- Support a range of concerns including stress, trauma, relationship issues, workplace challenges, and personal crises.
- Conduct risk assessments and ensure appropriate escalation where required.
- Maintain accurate, ethical, and confidential case records in line with professional standards.
- Identify emerging trends and risks within the employee population.
- Deliver proactive interventions such as wellness initiatives, psychoeducation sessions, and group support where needed.
- Be visibly present and accessible to employees to encourage early help-seeking behaviour.
- Provide consistent onsite support across multiple client locations in Cape Town.
- Travel between sites as required to ensure equitable access to services.
- Build strong relationships with employees, line managers, and key stakeholders at each site.
- Collaborate with HR, management, and operational teams to support employee wellbeing.
- Provide guidance to managers on handling employee-related concerns (within ethical boundaries)
- Work closely with the broader EAP team, including psychologists, social workers, coaches and legal / financial advisors.
- Facilitate referrals to appropriate internal or external resources where needed.
- Contribute to integrated case management and holistic employee support.
- Provide reports and feedback as required.
- Offer insights and recommendations to enhance employee wellbeing and organisational effectiveness.
Qualifications
MINIMUM REQUIREMENTS
- Bachelor’s Degree in Psychology, Social Work, or related field (Honours preferred).
- Registration with relevant professional body (e.g. HPCSA / SACSSP).
- Minimum 3 – 5 years’ counselling experience, preferably within an EAP or corporate environment.
- Valid driver’s license and own reliable vehicle (essential).
CORE COMPETENCIES
- Strong counselling and crisis intervention skills.
- Ability to work independently within a complex, high-pressure environment.
- Proactive mindset with the ability to anticipate and address emerging needs.
- Excellent interpersonal and relationship building skills.
- High level of emotional intelligence, professionalism, and ethical conduct.
- Strong organisational and administrative skills.
Additional Information
Personal Attributes
- Communication Skills
- Problem Solving Skills
Title: EAP Onsite Counsellor
Company: Kaelo
Location: Cape Town, South Africa
Category: