Overview
e-Commerce Manager Global Grade 12 Jobs in Za, Sassandra-Marahoué, Côte d’Ivoire at Barloworld Power Angola
Title: e-Commerce Manager Global Grade 12
Company: Barloworld Power Angola
Location: Za, Sassandra-Marahoué, Côte d’Ivoire
Key Outputs
- Oversee existing and new e-commerce platforms and digital marketing channels.
- Tracking and analysing key performance indicators (KPIs) to assess the effectiveness of ecommerce activities and to inform future strategies
- Customer Relationship Management – build retention and acquisition strategies
- Liaison between the technical product development team, operations management and executives, as well as CAT digital and eCommerce teams.
- Liaise with the OEM with respect to market requirements, industry & emerging trends and the eCommerce growth strategy.
- Collaborate with cross-functional teams, including marketing, design, and development, to ensure the successful launch of enhancements and ongoing maintenance of ecommerce products.
- Lead the effort within the Dealership to grow eCommerce revenue and achieve goals agreed to with Dealer management
- Coordinating with marketing teams to create and implement digital marketing campaigns across various channels
- Develop product roadmaps and prioritize features and enhancements based on business impact and customer feedback
- Provide support and alignment with personnel within the Machine Sales team, Product Support team, Parts Operations, and Marketing
- Collaborate with business and CAT on Solutions suitable for customers (GrA, Key Accounts, Contract Mining and Small Core and Retail)
- Assist business developers in analysing all the business requirements and coordinate efforts to increase business
- Collaborate regularly with the IT product team and CAT to develop and introduce new site features as needed
- Monitor and analyse ecommerce product performance metrics, including sales, conversion rates, and customer satisfaction, and use this data to make informed decisions about product strategy and development.
- Communicate product updates and changes to internal teams and external stakeholders, including customers and partners
Qualification, Experience And Competencies
- Qualification in Marketing/Business Management
- Post-graduate will be an added advantage.
- Demonstrated experience driving revenue growth
- Expertise in data analysis and interpretation
- Proven ability to develop and execute product roadmap
- High competence in Microsoft Office
- SAP and CRM experience
- Sound Business Acumen
- Influencing and Negotiation
- Problem solving
- Analysis
- Innovation / Creativity
- Assertiveness (Includes Willingness to challenge and confront)
- Decisiveness / Action Orientation
- Investigative Orientation (Probing/Information seeking)
- Commercial orientation / Applied Business Numeracy
- Practical Execution Management (Planning and Organising)
- Networking / liaison
- Customer Service Orientation / Customer Responsiveness
- Organisational awareness