Overview
Duty Manager Jobs in Bizana at Mangwanani North Coast
Mangwanani Spa is seeking a well organized, motivated and strong Duty Manager for our branch based at the Wild Coast Sun.
A Duty Manager’s responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.
Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.
Responsibilities
- Provides strong leadership to the team to execute spa, operational and human resources functions in the spa to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.
- Manage the spa and its employees to ensure all spa sales goals are met or exceeded.
- Identify ways to drive sales generation and ensure action is taken to achieve goals.
- Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
- Ensure Brand Standards and Operating Standards meet or exceed expectations to support brand consistency.
- Ensure spa presentation standards are achieved and maintained.
- Create and maintain spa team relationships.
- Review and assess the performance of staff.
- Address and document unsatisfactory performance and policy violations of staff through instigating disciplinary action and performance counselling.
- Ensure proper scheduling of staff and Maintain cooperation and teamwork in the spa, placing a high emphasis on customer service and satisfaction.
- Available to open and close the spa in an effective manner.
- Regular attendance and full-time commitment are essential functions of the job.
- Perform additional managerial duties as necessary.
Requirements and skills
- Work experience as a Duty Manager or similar management role
- Previous experience in the Spa industry preferred
- Excellent customer service skills
- Strong organizational skills
- Strong problem-solving skills
- Proficient with Microsoft Word and Excel
- Availability to work in shifts including weekends, public holidays
Email your CV to [email protected]
we will employ according to our employment equity requirements.
Job Type: Temp to perm
Ability to commute/relocate:
- Bizana, Eastern Cape 4800: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Title: Duty Manager
Company: Mangwanani North Coast
Location: Bizana
