Overview
Dispatch manager Jobs in Gauteng, South Africa at ITM Tanzania Limited
Title: Dispatch manager
Company: ITM Tanzania Limited
Location: Gauteng, South Africa
About The Job
- Dear Team,
- I hope you are doing well.
- As part of the ongoing assessment and structuring of our outsourcing activities, I kindly request your support in completing the attached SWOT analysis template.
- Kindly ensure that you complete one line per client, focusing on outsourcing activities.
- You may include multiple points within each section if applicable.
Responsibilities
- Lead and manage end-to-end dispatch operations across multiple distribution channels
- Develop and implement dispatch strategies aligned with business objectives
- Ensure high accuracy and efficiency in order fulfilment, picking, packing, and loading
- Drive on-time, in-full (OTIF) delivery performance
- Oversee fleet coordination and transport planning to optimize delivery routes and costs
- Manage and improve warehouse and dispatch processes using best practices and KPIs
- Lead, mentor, and develop large dispatch and logistics teams
- Collaborate with Supply Chain, Sales, and Customer Service teams to align operations
- Implement continuous improvement initiatives (Lean, process optimization, cost reduction)
- Ensure compliance with health, safety, and regulatory standards
- Manage dispatch budgets, cost control, and performance reporting
- Handle escalations and resolve complex operational and customer issues
Requirements
- Minimum Requirements
- Bachelor’s Degree in Logistics, Supply Chain Management, or related field (master’s is an advantage)
- Minimum 8–10 years of experience in dispatch/logistics within FMCG or high-volume distribution
- Proven experience in managing large teams and complex operations
- Strong knowledge of transport planning, warehouse systems, and distribution networks
- Experience with WMS, ERP systems, and data-driven decision making
- Solid understanding of supply chain optimization and cost control
- Ability to work in a fast-paced, high-pressure environment
- Strong leadership and stakeholder management skills
- Competency
- Strategic thinking and operational leadership
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management
- Results-driven with a focus on efficiency and performance
- High level of accountability and decision-making ability
- KPIs / Performance Metrics
- OTIF (On-Time In-Full delivery) performance
- Dispatch accuracy rate
- Cost per delivery / cost optimization
- Team productivity and performance
- Reduction in delays, returns, and errors
- Customer satisfaction levels
Apply now