Overview
Dispatch Clerk Jobs in Brakpan, Gauteng, South Africa at Decofurn Furniture
Title: Dispatch Clerk
Company: Decofurn Furniture
Location: Brakpan, Gauteng, South Africa
Decofurn is a furniture retailer with 11 stores nationwide. Our unique warehouse/factory shop concept has been developed with 32 years of experience in the furniture industry. Our Group is a leading importer, manufacturer, and retailer of furniture and related products.
We are a diverse, agile team of professionals, and as a family-owned business, our values and principles are shared by all our staff.
We are looking for a Dispatch Clerk to join our branch in Fourways.
As a Decofurn dispatch clerk, your primary responsibility shall be to oversee the accurate and efficient dispatch of purchased stock from our store to its given destination on a 6-day work week, providing essential support to the dispatch manager
Duties & Responsibilities
Dispatch Operation
- Process daily delivery invoices and ensure timely dispatch by 1pm.
- Update and maintain tracking systems like Google Sheets and Onfleet for real-time dispatch visibility.
- Manage stock, ensuring accurate picking and loading, and report any damaged items.
- Assist in route assignments for drivers and monitor adherence to deadlines.
Customer Service
- Provide a friendly and professional experience for customers, ensuring their needs are met.
- Use emotional intelligence to handle customer queries, concerns, and complaints effectively.
- Ensure customer issues are addressed promptly, maintaining high satisfaction levels.
Delivery Co-ordination & Driver Support
- Contact customers within 12-24 hours of receiving delivery instructions to confirm details.
- Confirm deliveries a day in advance and resolve cancellations or changes.
- Ensure drivers comply with SOPs, maintain professional hygiene, and resolve any delivery issues.
- Track driver timekeeping and minimise absenteeism to ensure smooth delivery operations.
Online Orders & Store Collections
- Ensure online orders are processed correctly, and clients are notified via SMS.
- Confirm dispatch labels and oversee the accuracy of orders before collection.
- Assist with customer collections, verifying items and ensuring orders are correctly handled.
Administrative Support
- Prepare and submit weekly reports to the Collections Manager.
- Handle telephone inquiries and assist with door duties when required.
- Maintain accurate records and ensure invoices are checked, signed, and dated.
Desired Experience & Qualification
- Grade 12 or equivalent
- 1 + years dispatch experience
- Customer Service
- Computer Literate – Word, Excel, Outlook & Google Sheets
- Attention to detail
- Clear and well-spoken communication skills
What’s In It For You?
At Decofurn, we’ve spent over 30 years building a brand known for value, efficiency, and innovation in the furniture industry. Join our dynamic team and play a crucial role in ensuring that our customers receive their furniture safely and on time — every time.
We offer:
- Market-related monthly salary
- Retirement and Risk Benefits
- edical INsurance (100% company contribution)
- Independent, trust–based work culture
- Fun cultural and social team days
- 6-day working week in a dynamic, fast-paced environment
- Continuous training and development opportunities
Interested?
The team member we are looking for needs to multitask effectively in a fast-paced, dynamic environment and perform in a manner that maximises profits. Attention to detail, dedicated, competent, with a positive and can-do attitude.
If this resonates with you and you believe you have the necessary skills, please submit your CV along with your salary expectations.
Please note: should you not hear back from us within 2 weeks of sending your application, kindly consider your application as unsuccessful.