Overview
Digital Lending Loan Officer – Zambia Jobs in Lusaka, Lusaka Province, Zambia at LendGo
Title: Digital Lending Loan Officer – Zambia
Company: LendGo
Location: Lusaka, Lusaka Province, Zambia
About LendGo
LendGo is a digital micro-lending fintech offering fast, simple, and responsible personal loans Africans. We are a new, growing company looking for motivated people to join our launch team.
Role Overview
We are seeking an exceptional and results-driven Senior Loan Officer with extensive experience in the Zambian fintech and digital lending sector. The ideal candidate has a proven track record of building and managing a profitable loan book, driving portfolio growth, reducing credit losses, and achieving industry-leading collection rates.
Key responsibilities
Loan Book Growth & Portfolio Management
- Build, manage, and scale a high-performing loan portfolio.
- Develop lending strategies that balance growth, profitability, and risk.
- Monitor portfolio performance and implement corrective actions to maintain healthy asset quality.
- Drive customer acquisition and retention through digital lending channels.
Credit Risk & Underwriting
- Design and implement advanced underwriting frameworks.
- Utilize alternative data sources and AI-driven credit models to improve lending decisions.
- Develop strategies to predict and reduce loan defaults.
- Continuously optimize credit policies based on portfolio performance and market conditions.
Fraud Prevention & Risk Mitigation
- Lead fraud detection and prevention initiatives across the lending lifecycle.
- Ensure compliance with regulatory requirements and industry best practices.
Collections & Recoveries
- Develop and execute collections strategies that maximize recovery rates.
- Monitor collections performance and implement process improvements.
- Utilize predictive analytics to identify at-risk customers before delinquency.
- Manage internal and external collections partners.
Minimum Requirements:
- 8+ years of experience in lending, credit risk, or digital finance.
- Proven success in building and growing a loan book within a fintech, digital lender, microfinance institution.
- Demonstrated experience in consumer lending, SME lending, or unsecured credit products.
- Strong history of achieving high collection and recovery rates.
- Extensive experience in fraud prevention and credit risk management.
- Familiarity with MNO's, credit bureaus and fintech lending practices
Industry Knowledge
- Deep understanding of Zambian credit legislation and regulations, including:
- Banking and Financial Services Act (BFSA) No. 9 of 2026
- The Credit Reporting Act, 2018
- Data Protection Act No. 3 of 2021
Preferred Qualifications
- Degree in Finance, Economics, Statistics, Data Science, Business, or related field.
- Postgraduate qualification (MBA, CFA, FRM, or similar) advantageous.
- Certifications in Credit Risk Management, Data Analytics, AI, or Financial Technology are beneficial.
Key Performance Indicators (KPIs)
- Loan book growth and profitability.
- Portfolio default rates.
- Collection and recovery rates.
- Fraud loss reduction.
- Customer acquisition and retention metrics.
- Credit approval efficiency.
- Portfolio risk-adjusted returns
Ideal Candidate Profile
You are commercially minded, analytically strong, and passionate about using technology to transform lending. You have successfully built and managed loan portfolios, understand the dynamics of South African digital lending, and are comfortable leveraging AI, machine learning, and predictive analytics to drive better credit outcomes. You combine strong leadership skills with a hands-on approach and thrive in a fast-paced fintech environment
What Success Looks Like
- Consistently growing a profitable loan book.
- Maintaining strong collection and recovery performance.
- Reducing fraud and default rates through predictive analytics.
- Driving innovation through AI and digital lending technologies.
- Building scalable lending operations that support sustainable business growth.