Overview
Digital Communication Channels Officer Jobs in Giza, Al Jizah, Egypt at بنك التعمير والإسكان HD Bank
Title: Digital Communication Channels Officer
Company: بنك التعمير والإسكان HD Bank
Location: Giza, Al Jizah, Egypt
Job Summary:
The role is focusing on managing, updating, and optimizing the organization’s digital communication platforms to ensure timely, accurate, and engaging communication with customers and stakeholders.
Job Responsibilities:
- Manage day‑to‑day content publishing across digital communication channels, including websites, mobile apps, email campaigns, SMS, push notifications, and social media platforms (where applicable).
- Ensure all digital communications are clear, consistent, customer‑friendly, and aligned with brand guidelines.
- Coordinate with internal teams (Marketing, Digital Banking, Customer Experience, Product, and Compliance) to develop and deliver communication campaigns.
- Support the execution of product launches, service updates, alerts, and customer notifications through digital channels.
- Monitor digital communication performance using analytics and reports, and recommend improvements to enhance reach, engagement, and effectiveness.
- Ensure compliance with internal policies, regulatory guidelines, and approval processes,
- Maintain and regularly update digital content calendars and communication schedules.
- Handle customer feedback received through digital channels and escalate when necessary.
- Support crisis and service‑disruption communications to ensure timely and accurate customer messaging.
- Stay up to date with digital communication trends, tools, and best practices.
Job Qualifications:
- A suitable university
- Fresh graduate, preferably with experience in digital marketing.
Human Capital Sector