Overview
Digital Account Manager Jobs in Durban Metropolitan Area at Don Digital
Title: Digital Account Manager
Company: Don Digital
Location: Durban Metropolitan Area
WE'RE HIRING | Digital Account Manager
Are you an experienced Digital Account Manager looking for your next challenge?
Don Digital is a Google Partner performance marketing agency based in Hillcrest, KwaZulu-Natal. We partner with businesses across South Africa and internationally, delivering strategic digital marketing solutions that generate measurable business growth.
As we continue to grow, we're looking for an experienced Digital Account Manager to join our team. This is a client-facing role suited to someone who thrives in a fast-paced agency environment, enjoys building long-term client relationships and takes ownership of delivering exceptional client experiences.
Previous experience within a digital marketing agency is essential. This is an office-based position in Hillcrest.
Key Responsibilities
Client Relationship Management
• Serve as the primary point of contact for a portfolio of clients
• Build trusted, long-term relationships with key decision-makers
• Manage client expectations professionally and proactively
• Respond to client enquiries promptly and professionally
• Conduct client meetings and follow up on action items
• Ensure exceptional client satisfaction and long-term client retention
Account Management & Digital Strategy
• Develop and coordinate digital marketing strategies aligned with client objectives
• Prepare proposals, presentations and strategic recommendations
• Develop and coordinate monthly content calendars
• Coordinate client feedback, approvals and campaign rollouts
• Review content prior to client submission
• Identify opportunities to improve campaign performance and client results
• Recommend additional services and account growth opportunities
• Assist with quarterly strategy reviews
Project & Campaign Coordination
• Coordinate designers, developers, SEO and Paid Media Specialists
• Ensure projects are delivered on time and to the highest standard
• Monitor project timelines, deliverables and dependencies
• Maintain accurate project documentation and task management
• Quality-check work before client delivery
• Resolve bottlenecks and ensure projects continue moving efficiently
Reporting & Performance
• Prepare weekly and monthly client reports
• Translate campaign performance into meaningful business insights
• Present recommendations clearly and confidently
• Highlight opportunities, risks and next steps
• Ensure clients remain informed throughout campaign delivery
Business Development
• Identify upsell and cross-sell opportunities within existing client accounts
• Assist with proposal preparation and client presentations
• Support new business opportunities where required
• Contribute to long-term client growth and retention
Administration & Process
• Maintain accurate client records and documentation
• Ensure all work is properly scoped and approved
• Coordinate internal workflows and project handovers
• Support invoicing and payment follow-ups where required
• Uphold agency processes and quality standards
Minimum Requirements
• Minimum 2–3 years' experience as a Digital Account Manager or similar client-facing role within a digital marketing agency (essential)
• Strong understanding of Google Ads, SEO, Meta Ads and digital marketing principles
• Experience managing multiple client accounts simultaneously
• Excellent written and verbal communication skills
• Strong presentation, organisational and relationship management skills
• Exceptional attention to detail and the ability to manage multiple priorities
• Ability to work independently and collaboratively within a fast-paced agency environment
• Proactive, commercially minded and solutions-focused
• Strong proficiency in Microsoft Office, Google Workspace and project management software
• Valid driver's licence and own reliable transport
• Reside in or be willing to commute daily to the Upper Highway area
What We Offer
• Opportunity to work for a Google Partner performance marketing agency
• Exposure to a diverse portfolio of client accounts
• Collaborative, supportive and ambitious team environment
• Ongoing learning and professional development
• Genuine opportunities for career growth as the agency continues to expand
• Competitive remuneration based on experience and suitability for the role
To apply, please email your CV to [email protected] with "Digital Account Manager Application" in the subject line.