Design Lead: SLS: SanlamConnect Jobs in Bellville, South Africa at Sanlam
Who are we ?
Sanlam Connect is Sanlam’s intermediary‑focused business, enabling intermediaries to support their clients in achieving their financial goals through high‑quality advice and trusted engagements.
Sanlam Connect plays a central role in shaping how intermediaries engage with Sanlam across Sanlam Risk and Savings (SRS) and Glacier. Our strategic focus is on improving intermediary experience, efficiency and effectiveness — reducing administrative burden, saving time, and enabling intermediaries to spend more time supporting clients and building successful practices.
This is underpinned by Sanlam Connect’s intermediary digital platform, which brings together journeys, tools, data and insights into a coherent and intuitive experience. Design is a critical capability in ensuring that intermediary experiences are consistent, usable and scalable across businesses, channels and solutions.
Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realize their dreams.
What will you do?
The Design Lead is accountable for intermediary experience across Sanlam Connect, SRS and Glacier, with specific ownership of experience on Sanlam Connect’s intermediary digital platform.
The role leads the design capability responsible for shaping coherent, end‑to‑end intermediary experiences across journeys delivered by multiple teams. Working closely with product, technology, data, marketing and business stakeholders, the Design Lead ensures that design translates strategic intent into practical, usable solutions that materially improve intermediary efficiency, effectiveness and experience.
What will make you successful in this role?
The key responsibilities of the role include the following:
Craft & execution
Use, apply and disseminate best‑practice design methodologies, tools and frameworks amongst design practitioners and teams to solve for, and design, effective intermediary experiences.
Lead and contribute to the definition of interactions, journeys and services, taking into account intermediary needs, business objectives, technical considerations and design best practice.
Drive and guide user research and usability testing activity to ensure validated design solutions, capturing insights and testing outcomes and packaging these for broader sharing and feedback.
Interpret research and data to inform design direction and prioritisation, ensuring solutions are grounded in the real contexts in which intermediaries support their clients.
Own and contribute to the delivery of UX, UI and interaction design outputs as agreed during performance contracting, ensuring quality, consistency and fitness for purpose.
Project and Team
Collaborate across Sanlam Connect, Sanlam Risk and Savings (SRS) and Glacier to identify strategic objectives and contribute to the definition of intermediary experience initiatives and focus areas, representing the role of design in achieving these objectives.
Support Sanlam Connect leadership to articulate and evangelise a clear intermediary experience vision and design approach.
Build and lead a design capability able to deliver consistent, high‑quality intermediary experiences across journeys, channels and digital platforms
Nurture design talent and skills, instilling strong design practices and creating a compelling employee proposition for designers.
Create a productive, inclusive and vibrant design culture and community in Sanlam Connect.
Define, drive and act as custodian of design governance, processes, tools and templates to support everyday design activities.
Manage the ongoing evolution of the intermediary design system and shared design unified standards for delivering consistent and high‑quality intermediary experiences across multiple teams and initiatives.
Stay informed of the competitive landscape and emerging best practices to continuously bring new and differentiated thinking into experience, service and product design.
Organisation
Contribute to the broader transformation of Sanlam Connect into a digitally…
Title: Design Lead: SLS: SanlamConnect
Company: Sanlam
Location: Bellville, South Africa
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