Department Manager – Supply Chain (Greenstone)

Role Purpose

The purpose of the Department Manager Supply Chain is to oversee and manage operations within three critical areas: Receiving, Inventory, and Order Management/Outbound. The role is responsible for optimizing supply chain operations, ensuring inventory accuracy, maintaining quality standards, and leading a team to meet strategic business objectives and deliver excellent customer service.

Key Responsibilities

• Coordinate stock distribution across locations to prevent shortages

• Oversee vendor interactions, including returns and recalls

• Ensure strict compliance with receiving procedures and safety standards

• Manage stock levels and optimize storage using structured methods (e.g., 5S)

• Conduct regular stock counts to maintain high accuracy (target ~98%)

• Investigate and resolve discrepancies, improving loss prevention

• Ensure product quality across all stages (incoming, stored, outgoing)

• Oversee order processing from verification to dispatch

• Apply inventory rotation principles (FIFO/LIFO)

• Manage Click & Collect operations for efficient customer pickup

• Communicate order status with internal teams, partners, and customers

• Lead, train, and support team members to meet performance goals

• Plan staffing to maintain service levels

• Drive team engagement and step in for leadership when needed

• Handle disciplinary processes where required

Qualifications and Experience

• Bachelor’s degree or Diploma in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field (advantageous)

• Proven experience managing supply chain functions, including receiving, inventory control, and outbound logistics with at least 2–3 years in a supervisory or management role

• Proficiency in inventory management systems and accurate stock movement recording

• Knowledge of warehouse methodologies such as 5S, FIFO, and LIFO

• Ability to conduct root cause analysis for inventory discrepancies and operational failures

• Experience leading and supporting teams, including coaching, training, and managing disciplinary processes

• Strong understanding and enforcement of workplace health & safety regulations and product quality standards