Debtors Clerk – Retail

The primary responsibility of this position is to process invoices & returns, perform reconciliations, collect due & overdue debt plus follow up on queries.

Accounts Receivable Management

• Process incoming payments promptly and accurately
• Generate and send out invoices to customers
• Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted
• Monitor customer accounts for delayed or missed payments

Customer Interaction:

• Communicate with customers via phone, email, and in-person to resolve billing queries and discrepancies
• Provide timely and accurate responses to customer inquiries regarding their accounts

Collections

• Follow up on overdue invoices and payments
• Implement and manage payment plans for customers with overdue balances
• Escalate collection issues to the relevant manager or department

Record Keeping:

• Maintain accurate and up-to-date records of all accounts receivable transactions
• Prepare regular reports on accounts receivable status, including aging reports

Compliance

• Ensure compliance with company policies and relevant accounting regulations.
• Facilitate new credit approvals / increase in existing limits

Month-End and Year-End Close

• Assist with month-end and year-end closing processes, including account reconciliations and audit preparations
• Collaborate with the finance team to ensure timely and accurate financial reporting

Health and Safety

• Participate in safety forums and attend relevant training/programmes
• Report all safety incidents to the relevant people
• Comply with safety policies and procedures
• Wear protective clothing (where applicable) at all times

Qualification and Experience

• Grade 12, coupled with relevant tertiary qualification
• Working knowledge of SAP, recommended
• A minimum of 2 years relevant working experience essential
• Working experience related to a retail environment recommended
• Proficiency in Microsoft Office, particularly Excel.

Knowledge, Skills and Attributes

• Self-driven and motivated
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Problem-solving skills
• Ability to handle sensitive and confidential information
• Strong customer service orientation
• May require occasional extended hours during peak periods such as month-end and year-end closing

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