Overview
Debt Collection Call Centre Supervisor Jobs in Cape Town, South Africa at Watershed Consulting
Durbanville, Western Cape
Permanent Position
A well-established and growing debt management company in Durbanville is seeking an experienced Debt Collection Call Centre Supervisor to lead and drive performance within their collections team.
If you are target-driven, performance-focused, and passionate about leading successful collections teams, we would love to hear from you.
• Manage, motivate, and develop a team of debt collection agents
• Drive daily, weekly, and monthly recovery targets
• Monitor call quality, productivity, and performance metrics
• Conduct coaching sessions and performance reviews
• Handle escalated debtor queries and complex negotiations
• Oversee recruitment, onboarding, and training of new agents
• Ensure compliance with the NCA, POPIA, and Debt Collectors Act
• Prepare and analyse performance and recovery reports
• Minimum 2–3 years’ supervisory experience in debt collections
• Strong knowledge of collections processes and relevant legislation
• Excellent leadership, communication, and negotiation skills
• Strong reporting and analytical ability
• Attractive commission structure
• Opportunity for growth and development
. Skillset
Required:
Cto, Vat, Negotiation Skills, Negotiation Skill, Analytical Ability, Scala, Compliance, Leadership, Excel
Title: Debt Collection Call Centre Supervisor
Company: Watershed Consulting
Location: Cape Town, South Africa
Category: