Data Integrations Specialist – Client Focus

About the role

We’re looking for a Data Integrations Specialist to join our Customer Success team at Healix International. Reporting to the Head of Customer Success, the Data Integrations Analyst sits at the intersection of people, data and systems, acting as a key link between clients, Customer Success, internal technical teams and third-party Travel Management Companies. The role ensures data integrations are delivered accurately, clearly and in line with business needs.

The focus is on understanding how data should flow, coordinating stakeholders, and translating between technical detail and plain language so integrations support customer experience, operational efficiency and wider business objectives. This is a hybrid role. You do not need to be a developer, but you should be technically minded, comfortable working with data, and interested in how systems exchange information

If you enjoy problem‑solving, coordinating stakeholders and translating technical detail into plain English, this may be the right role for you.

As we are expecting a high number of applications, the advert may close before the published date.

What we are looking for

We are looking for someone who enjoys working with both people and data. You might come from customer success, implementation, operations, analytics or a junior technical background. You do not need to meet every requirement listed, but you should be curious, organised and comfortable engaging with technical detail.

You are likely to:

• Be technically minded and interested in how systems integrate and exchange data
• Feel comfortable analysing structured data and investigating issues
• Communicate clearly with both technical and non-technical audiences
• Enjoy coordinating across multiple stakeholders and keeping work on track

Care about accuracy, clarity and follow through

Essential experience

• Working in a cross‑functional environment with multiple stakeholders (e.g. Customer Success, operations, implementation or delivery teams)
• Strong communication and collaboration skills, including translating between business needs and technical work
• An analytical approach to investigating issues using data
• Experience coordinating complex work with multiple contributors and dependencies
• Highly organised with strong attention to detail
• Intermediate Excel skills and confidence using Microsoft Office and SharePoint

Desirable (but not essential)

• Experience with data integrations, APIs or system connections
• Exposure to XML, JSON or database/querying tools
• Experience with Jira or similar workflow tools
• Familiarity with travel data, GDS or third‑party data providers

Our values

At Healix International, our values guide how we work and how we treat each other and our clients:

• 
  Put people first – prioritising care and wellbeing in every decision
• 
  Think independently – using judgement, expertise and integrity
• 
  Earn trust – being transparent, respectful and reliable

All roles at Healix are underpinned by our core competencies: Accountability, Collaboration, Communication, Problem Solving and Resilience.

Interested?

If you’re excited by working with data, systems and people — and want to play a meaningful role in delivering great customer experiences — we’d love to hear from you.

No specific qualifications are required.

About The Role

What you’ll be doing

Integration delivery & coordination

• Own the end‑to‑end coordination of data integrations, ensuring they’re delivered on time and to agreed expectations
• Act as the main point of contact for integration activity across clients, internal teams and external partners
• Lead investigations into integration issues, working with technical teams to identify root causes and agree next steps
• Support the rollout of new integrations, helping stakeholders understand different options, benefits and trade‑offs

Business & stakeholder communication

• Build strong working relationships and create clarity around scope, timelines, risks and dependencies
• Gather integration requirements by asking insightful questions and understanding how data is used in real operational settings
• Communicate progress, blockers and outcomes clearly to both technical and non‑technical audiences
• Translate complex technical concepts into clear, business‑friendly language — and vice versa

Technical coordination & data analysis

• Configure, test and support data integrations (e.g. GDS, API, email parsing) to ensure reliable outcomes
• Validate data flows and outputs before and after changes
• Analyse data to understand integration issues, what happened and why
• Monitor integration performance over time, identifying patterns, risks and improvement opportunities
• Document configurations, findings and behaviours clearly and share outcomes with stakeholders

Compliance & risk awareness

• Ensure integrations align with data protection, security and compliance requirements
• Clearly communicate compliance considerations to support informed and responsible decision‑making

Required Criteria

• Working in a cross‑functional environment with multiple stakeholders (e.g. Customer Success, operations, implementation or delivery teams)
• Strong communication and collaboration skills, including translating between business needs and technical work
• An analytical approach to investigating issues using data
• Familiarity with travel data, GDS or third‑party data providers

Desired Criteria

• Experience with data integrations, APIs or system connections
• Exposure to XML, JSON or database/querying tools
• Experience with Jira or similar workflow tools

Skills Needed

Salary

Not disclosed