Overview
Customer Technical Support Jobs in Cairo, Egypt at Sutherland
Title: Customer Technical Support
Company: Sutherland
Location: Cairo, Egypt
Company Description Sutherland is an AI-led digital transformation company focused on delivering measurable business outcomes for clients across diverse industries. The organization designs, runs, and automates the operations it transforms, ensuring that AI solutions are effectively deployed in real-world environments. By continuously improving its AI capabilities in production, Sutherland helps clients enhance efficiency, accuracy, and customer experience. Team members join a culture that values innovation, performance, and the practical application of advanced technology.
Role Description the Customer Service Representative role at Sutherland is a full-time, on-site position based in Cairo, Egypt. In this role, the representative responds to customer inquiries via phone, email, and chat, providing accurate information and resolving issues in a timely manner. Daily tasks include handling account-related questions, documenting interactions in internal systems, and following established procedures and workflows. The representative is expected to maintain a professional demeanor, meet performance targets, and contribute to a positive customer experience. Collaboration with team members and supervisors to escalate complex cases and share feedback for process improvement is also part of the role.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Experience capabilities.
- Ability to deliver effective Customer Support while focusing on Customer Satisfaction.
- Experience in roles such as Customer Service Representatives or similar positions.
- Clear and professional verbal and written communication skills in English; Arabic language skills are an advantage.
- Previous contact center or service industry experience is preferred but not mandatory.
- English level B2/C1
- University Graduates.