Overview
Customer Support Specialist Jobs in City of Cape Town, Western Cape, South Africa at Cognizant
Title: Customer Support Specialist
Company: Cognizant
Location: City of Cape Town, Western Cape, South Africa
Job Summary
We are looking for enthusiastic and customer-focused Customer Service Executives to support customers through voice, chat, and email channels. The role is ideal for early-career professionals with strong communication skills who are eager to learn, help customers, and deliver a positive service experience. The successful candidate will handle customer queries, resolve basic issues, and ensure timely and accurate support while meeting service quality standards.
Roles & Responsibilities
- Handle customer inquiries via phone, email, and chat in a professional and courteous manner.
- Understand customer issues and provide accurate, timely, and effective resolutions.
- Maintain clear and correct communication with customers using simple and professional language.
- Follow standard operating procedures (SOPs) and service guidelines while handling interactions.
- Escalate complex or unresolved issues to the appropriate internal teams.
- Maintain proper records of customer interactions in the system.
- Meet individual and team performance targets such as quality, productivity, and turnaround time.
- Provide consistent customer experience by adhering to service quality standards.
- Adapt to different customer situations and manage conversations calmly and politely.
- Work collaboratively with team members and support overall team goals.
Required Skills & Qualifications
- 0–3 years of experience in customer service, call center, or support roles (freshers are welcome).
- Excellent verbal and written communication skills in English.
- Willingness to learn and follow processes.
- Basic computer knowledge and comfort using systems/tools.
- Ability to work in rotational shifts, including weekends if required.
- Customer-focused attitude with a positive and professional approach.