Overview
Customer Support Agent – Hermanus Jobs in Hermanus, Western Cape, South Africa at ExecutivePlacements.com
Title: Customer Support Agent – Hermanus
Company: ExecutivePlacements.com
Location: Hermanus, Western Cape, South Africa
Recruiter:
The Legends Agency
Job Ref:
Customer Support Age..
Date posted:
Wednesday, March 25, 2026
Location:
hermanus, Western Cape, South Africa
Salary:
market related
SUMMARY:
This role exists to provide professional, computer-based customer support across multiple digital channels including WhatsApp, Facebook, and inbound/outbound calls.
POSITION INFO:
Customer Support Agent – Hermanus
Join a fast-growing fintech authorised by the South African Reserve Bank.
Hermanus, Western Cape (On Site) | R18 000 – R25 000 per month
About Our Client
The client is a fintech company operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure, tech-enabled financial services with a focus on innovation, agility, and service excellence.
The Role: Customer Support Agent
This role exists to provide professional, computer-based customer support across multiple digital channels including WhatsApp, Facebook, and inbound/outbound calls. It contributes to the business by ensuring a smooth and positive user experience through account guidance and troubleshooting. The main focus areas include assisting with onboarding, resolving queries, and maintaining customer trust through accurate communication.
Key Responsibilities
- Possess 1-3 years of experience in a customer support or online service role.
- Provide real-time support to customers via WhatsApp, Facebook, email, and phone.
- Assist users with onboarding and account verification queries.
- Troubleshoot technical or account-related issues with efficiency and empathy.
- Escalate unresolved issues to the relevant departments when necessary.
- Document customer interactions and maintain up-to-date records.
- Collaborate with compliance and operations teams to ensure seamless service delivery.
- Work scheduled shifts, including weekends and public holidays as required.
About You
- 1-3 years of experience in a customer support or online service role.
- Strong written and verbal communication skills.
- Confident using computers, mobile apps, and online chat tools.
- Calm and professional when handling high-pressure situations.
- Fast learner with excellent attention to detail.
- Team player with a proactive and responsible attitude.
- Comfortable working shifts, including weekends and holidays.