Overview
Customer Support Agent (English Chat Account) Jobs in Giza, Al Jizah, Egypt at The Employer
Title: Customer Support Agent (English Chat Account)
Company: The Employer
Location: Giza, Al Jizah, Egypt
📍 Location: Beverly Hills, Sheikh Zayed, Giza
🏢 Work Model: Hybrid
About the Role
VOO is looking for enthusiastic and customer-focused individuals to join our team as Customer Support Agents (English Chat Account).
In this role, you will communicate with customers through live chat, providing professional support and ensuring a smooth customer experience. This is a great opportunity for fresh graduates and students looking to develop their communication and customer service skills in a dynamic work environment.
Key Responsibilities
- Respond to customer inquiries via live chat
- Provide accurate and timely solutions to customer concerns
- Maintain a professional and customer-focused approach
- Ensure high levels of customer satisfaction
- Escalate complex issues when necessary
Working Schedule
- Morning Shift: 7:00 AM – 3:00 PM
- Middle Shift: 3:00 PM – 11:00 PM
- Night Shift: 11:00 PM – 7:00 AM
- Rotational shifts
Training Period:
- First 3 months on-site
- Morning shift (7:00 AM – 3:00 PM)
- Friday & Saturday off during training
Note: Some night shifts are remote (Work From Home).
Compensation & Benefits
- Basic Salary: 7,500 EGP
- Transportation Allowance: 2,000 EGP
- Medical Insurance
- Social Insurance
- 2 Days Off Weekly
Requirements
- Graduates and Final Year Students are welcome to apply
- Excellent English communication skills (Written & Spoken)
- Residents of Giza or nearby areas preferred
- Flexibility to work rotational shifts
- Strong communication and problem-solving skills
Ready to Apply?
- Apply now vie Linkedin