Overview
Customer Support Agent Jobs in Durban at Jpsem Networking
Position: Client Support & Administrative Coordinator (Internet Services)
We are looking for a technically minded, self-driven individual to join our internet services business.
Work Setup
- Work remotely from home 2 days per week and 4 days at work, Saturdays are half days
- Must have access to a smartphone and laptop
- Stable internet connection is highly recommended
Key Responsibilities
- Take inbound calls from clients and make outbound follow-up calls
- Handle client-related administrative tasks
- Monitor connected clients and ensure service continuity
- Reconnect or disconnect clients when training periods end
- Distribute qualified leads to technicians for installations and support
- Report any irregularities or issues that do not align with expected outcomes
- Learn systems and processes independently with minimal supervision
- Maintain and update client records using Microsoft Excel
- Work with QuickBooks or Sage Accounting for invoices, payments, and client account records
- Assist with tracking client payments and account statuses
- Update payment, reconnection, and disconnection records accurately
- Prepare basic admin reports using Excel
- Ensure client billing information is captured correctly and kept up to date
Requirements
- Fluency in English and isiZulu
- isiXhosa will be an advantage, but is not compulsory
- A technically minded approach
- Strong communication and client service skills
- Proficiency in Microsoft Excel
- Experience using QuickBooks or Sage Accounting
- Basic understanding of invoices, payments, and client account administration
- Ability to work independently
- Good problem-solving ability
- Willingness to continuously learn
- Good attention to detail
- A responsible and reliable work attitude
Salary Structure
- Starting salary: R5,500 per month
- Salary increases by R1,000 each time the company grows by 60–70 new monthly paying clients
- As we are in the internet business, growth opportunities are strong, making salary increases highly achievable
- Performance and client retention standards must also be maintained, as the same principle applies in reverse
- Training Stipend of 2500 will be given
Job Type: Full-time
Pay: R5 500,00 per month
Experience:
- Administrative office procedures, practices and equipment: 1 year (Required)
Work Location: Hybrid remote in Durban, KwaZulu-Natal
Title: Customer Support Agent
Company: Jpsem Networking
Location: Durban
