Overview
Customer Support Account Manager: R 800 000 – R1 100 000.00 per annum (on-site) Jobs in Centurion, Gauteng, South Africa at Network Recruitment
Title: Customer Support Account Manager: R 800 000 – R1 100 000.00 per annum (on-site)
Company: Network Recruitment
Location: Centurion, Gauteng, South Africa
Are you passionate about customer success, technical problem-solving, and building lasting client relationships? Join a leading multinational organisation where you'll play a key role in ensuring exceptional customer support while driving service excellence across your region.
Key Responsibilities:
- Build and maintain strong relationships with customers and channel partners.
- Resolve complex technical and product-related queries to maximise equipment performance and uptime.
- Lead customer support initiatives and provide expert product and service guidance.
- Deliver customer and partner training to improve technical capability and product knowledge.
- Analyse recurring customer issues and develop effective response strategies.
- Manage warranty and reimbursement processes in line with company policies.
- Maintain accurate CRM records and ensure high-quality customer data.
- Coordinate custom and special orders with internal teams to ensure successful delivery.
- Conduct regular customer reviews to maximise satisfaction and long-term value.
- Identify opportunities to introduce additional products and services that add value to customers.
- Mentor colleagues and contribute to continuous improvement initiatives within the team.
- IT testing and troubleshooting technical issues
Requirements:
- Relevant tertiary qualification (BCom/ Diploma in related field).
- Proven experience in customer support, account management, technical support, or a related field.
- Industry: Manufacturing/ Mining/ Construction and similar
- Strong customer relationship management and stakeholder engagement skills.
- Ability to troubleshoot and resolve complex technical issues.
- Experience working with CRM systems.
- Excellent communication, presentation, and problem-solving abilities.
- Strong planning, organisational, and reporting skills.
- Proficient computer skills (Microsoft)
- Open to frequent travelling (local and international)
- Passport needs to be valid