Overview
Customer Success/Technical Support Representative(2) – 18823 Jobs in South Africa at Somewhere
Title: Customer Success/Technical Support Representative(2) – 18823
Company: Somewhere
Location: South Africa
Job Title: Customer/Technical Support Representative
Working Hours: Monday to Friday 9am to 5pm PST
Salary Range: $1,500 –$2,500/month (higher end of the budget if technical depth is strong)
depending on experience
About the company:
The brand that makes fun toys like paddle boards, skateboards and bikes, is now adding electric bikes to the mix.
About the Role:
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Handle inbound customer support (email, chat, possibly phone)
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Troubleshoot:
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Bike assembly issues
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E-bike power/connectivity issues
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Mechanical & technical questions
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Read between the lines of customer issues
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Escalate complex cases when needed
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Partner closely with Amanda (CS Manager)
HARD SKILLS REQUIRED
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Customer service experience (technical products preferred)
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Strong troubleshooting / diagnostic thinking
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Ability to explain technical concepts clearly to non-technical users
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Comfortable learning product documentation & SOPs
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Strong written and spoken English
SOFT SKILLS REQUIRED
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Critical thinker (non-scripted support)
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Calm under pressure
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Empathetic communicator
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Curious, problem-solver mindset
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Willingness to learn product deeply
IDEAL BACKGROUND (BONUS)
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Cycling / e-bike experience (bonus, not mandatory)
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Technical support (appliances, electronics, hardware, etc.)
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Experience working with US customers