Overview
Customer Success Manager — E-commerce Advertising Remote Jobs in Home Based at AMS Management Services
Who We Are
We are a boutique e-commerce advertising agency that operates on a simple premise: we do excellent work, we are honest about what is and isn’t working, and we hold ourselves and each other to a high standard, always. We manage advertising for brands across Amazon, Walmart, and Chewy.
We do not manage by hierarchy alone. We manage by results, by clarity of thinking, and by the quality of ideas. If you are the kind of person who thrives in that environment, read on.
The Role
This is not a relationship-maintenance role. It is a high-judgment, high-ownership position responsible for the successful outcomes of a portfolio of brand clients. You will be the person clients trust the most and the person internally who is most accountable for whether that trust is justified.
You will own the client relationship end-to-end: from onboarding through to performance, communication, expectation management, escalation handling, and long-term retention. You will present complex data clearly, tell clients the truth before they need to ask, manage client expectations, and ensure that what we promise is what we deliver.
What You Will Be Accountable For
- Full ownership of a client portfolio — their satisfaction, their results, and their understanding of both.
- Leading Onboarding and performance review calls, presenting structured, insight-driven reports to brand stakeholders.
- Translating PPC, catalogue, and growth metrics into honest, clear assessments of progress, including when results are below expectations and why.
- Setting and holding the line on realistic timelines and targets; proactively surfacing misalignments between what clients expect and what is achievable.
- Acting as the internal voice of the client, ensuring their objectives are understood and prioritised across the PPC, catalogue, and growth teams.
- Identifying and escalating execution risks before they become client problems.
- Driving structured communication cadences, documentation, and project tracking with zero ambiguity
- Recognising organic expansion opportunities through a deep understanding of each client’s business
What We Are Looking For
We are not looking for someone good at managing relationships. We are looking for someone who is good at managing outcomes and who uses the relationship as the vehicle for doing so.
Non-negotiable
- Hands-on experience managing Amazon advertising, Sponsored Products, Sponsored Brands, and Sponsored Display, with a clear understanding of how PPC decisions affect business outcomes, not just platform metrics
- Fluent, articulate English with a neutral accent, you will present to senior Globally-based stakeholders regularly, and your communication must inspire confidence in a high-stakes environment.
- Professional presence and composure in client interactions, in person on screen.
- Full-time availability with consistent overlap across US business hours (EST/CST); this is a committed full-time role with flexible hours arrangement, not a part-time role.
Highly Advantageous
- Working knowledge of Walmart Connect and Chewy advertising
- Understanding of catalogue health, listing compliance, and content quality across major retail marketplaces
- Familiarity with retail media growth strategy and cross-marketplace expansion
The Person we are looking for:
You have high emotional intelligence, not the soft kind that avoids difficult conversations, but the kind that knows exactly how to have them. You give clients honest assessments because you respect them enough to tell them the truth. You do not over-promise to buy time. You do not under-deliver and then explain why.
You think in systems. You manage your accounts like a portfolio, not a to-do list. You track what matters, flag what’s drifting, and solve problems before they arrive in your inbox.
You communicate with precision, internally and externally. You can ask the right question in a client meeting rather than the comfortable one.
You hold yourself to a higher standard than anyone around you would hold you to.
What This Looks Like in Practice
You notice that a client’s TACOS has been trending up for three weeks. You do not wait for their next scheduled call. You consult your team on the data, form a view together, and reach out with a diagnosis and a proposed path forward, before they ask.
A client’s expectations about organic rank growth are out of step with their current campaign structure. You do not nod along. You address it directly, explain the gap clearly, reset the timeline, and document the alignment.
An internal team misses a catalogue update deadline. You flag it early, manage the client communication, and solve for the outcome, without drama and without blame, but without letting it slide either.
Compensation and Growth
- Base salary: USD $1,800 – $2,000 per month, based on demonstrated capability
- This is a growth-stage company with a real upward trajectory; early team members are positioned to move into senior, lead, and operational roles as the business scales
- Your contribution will be visible. There is no middle management layer between good work and recognition
Pay: R29 000,00 – R33 000,00 per month
Experience:
- Amazon Account: 3 years (Required)
Work Location: Remote
Title: Customer Success Manager — E-commerce Advertising Remote
Company: AMS Management Services
Location: Home Based
