Overview
Customer Success Manager Jobs in Midrand, Gauteng, South Africa at Geotab Africa
Title: Customer Success Manager
Company: Geotab Africa
Location: Midrand, Gauteng, South Africa
Company Description Geotab Africa is a long-standing leader in fleet management and vehicle telematics, supporting businesses across 21 African countries and beyond. As part of Geotab’s global network with millions of subscriptions worldwide, the company delivers scalable hardware and software solutions for fleets of all sizes. Its open platform integrates with existing IT systems to automate workflows, unlock connected vehicle data, and support safety, productivity, regulatory compliance, optimization, and sustainability. Geotab Africa’s solutions help monitor driver behavior, vehicle diagnostics, and fleet performance across light vehicles, heavy trucks, and industrial machinery. With corporate offices in Johannesburg and branches in Durban and Cape Town, the team provides close local support to customers across the continent.
Role Description The Customer Success Manager is a full-time, on-site role based in Midrand, focused on ensuring that customers achieve maximum value from Geotab Africa’s telematics solutions. This role involves onboarding new customers, guiding them through platform adoption, and providing ongoing support to address operational and technical queries. The Customer Success Manager will analyze usage data and performance metrics to identify opportunities for optimization, risk reduction, and enhanced fleet efficiency. Daily responsibilities include building strong relationships with key stakeholders, coordinating with internal teams to resolve issues, and leading regular review meetings to drive customer satisfaction and retention. The role also involves documenting best practices, creating customer-facing resources, and proactively identifying upsell or expansion opportunities that align with customer goals.
Key Responsibilities
· Own and manage a portfolio of key accounts, including relationship plans, account reviews and growth opportunities.
· Build strong relationships with customer decision-makers, operational stakeholders and executive sponsors.
· Understand customer fleet operations, business priorities, contract terms, service expectations and success measures.
· Drive account growth through renewals, upselling, cross-selling and solution expansion aligned to customer needs.
· Coordinate with sales, customer success, support, technical and implementation teams to resolve issues and protect customer satisfaction.
· Prepare account plans, business reviews, proposals, renewal plans and commercial recommendations.
· Monitor account health, usage, service risks, competitor activity and retention risks.
· Maintain accurate CRM records, account notes, forecasts, activity updates and pipeline reporting.
Requirements
Minimum: Relevant diploma or degree in Business, Sales, Marketing, Commerce, Operations or a related field; proven experience in key account management, customer relationship management, B2B sales or customer success; ability to manage senior stakeholders, commercial discussions, renewals and account growth; strong communication, planning, negotiation and reporting skills.
Preferred: Experience in fleet management, telematics, logistics, transport, leasing, insurance, OEM, mobility or connected vehicle solutions; experience managing enterprise or strategic accounts; strong record of retention, revenue growth and customer satisfaction; CRM and account planning experience.