Overview
Customer Success Manager Jobs in South Africa at Simera
Title: Customer Success Manager
Company: Simera
Location: South Africa
We’re looking for Customer Success Managers (CSMs) who thrive in a high-impact, customer-facing role, enjoy building relationships, and are motivated by helping clients achieve their goals. You’ll manage a pooled portfolio of accounts, focusing exclusively on retention, product adoption, and engagement of our SaaS healthcare compliance platform, while collaborating closely with Sales, Finance, Support, and Product teams.
Responsibilities:
● Serve as the primary point of contact for a pooled portfolio of core (mid-sized spend; non-strategic) accounts, focusing exclusively on retention, adoption, and satisfaction.
● Drive customer engagement through proactive, repeatable touchpoints that maximize platform usage and value realization.
● Partner with sales to drive account expansion; while the CSM is not responsible for growth, there are financial incentives in place to identify potential growth opportunities
● Implement structured processes to maintain consistent communication and engagement across the pooled account portfolio.
● Partner closely with Finance to resolve payment disputes, escalations, and account issues.
● Monitor account health and identify opportunities to improve customer engagement and retention.
● Direct customers to the platform for commercial transactions or negotiations, without involvement in sales activities.
● Collaborate with Support and Product teams to advocate for customer needs and improve processes.
● Act as a true customer champion – focused entirely on helping customers succeed
Qualifications:
● 2+ years of experience in Customer Success, Account Management, Client Services, or a related role.
● Strong organizational skills to manage a high volume of accounts with consistent, repeatable outreach.
● Excellent communication, problem-solving, and relationship-building skills, with a customer-first mindset.
● Goal-oriented, especially when it comes to achieving retention and satisfaction targets
● Comfortable collaborating across teams, including Finance, Product, and Support.
● Experience in SaaS or subscription-based business models preferred.
● Bachelor’s degree or equivalent professional experience is a plus.