Overview
Customer Service Representative (VA-SA) Jobs in Home Based at Faces Consent
Salary: £3.30 per hour + performance-based bonuses
Working Hours: 8 hrs / day UK TIME (Monday – Friday)
Location: Remote
READ UNTIL THE END FOR THE REQUIREMENTS
Faces is a fast-growing platform powering the aesthetics industry across the UK — from bookings and consent forms to pharmacy and product fulfilment.
We’re looking for a high-performance Customer Service Agent to support our users (practitioners, pharmacies, and customers) and deliver a fast, clear, and professional support experience across all channels.
Your Role
You will be the frontline of Faces, handling customer queries, solving problems quickly, and ensuring every interaction reflects the quality of our platform.
Key Responsibilities
- Respond to customer queries via:
- GHL (GoHighLevel)
- Email and chat systems
- Phone calls (inbound & outbound when required)
- Handle:
- Order issues, tracking, and delivery queries
- Practitioner and pharmacy support
- General platform questions (bookings, consent, payments)
- Make phone calls when necessary to resolve issues faster and improve customer experience
- Communicate clearly with internal teams (CS, Ops, Pharmacy)
- Identify recurring issues and escalate or suggest improvements
- Maintain fast response times and high customer satisfaction
What We’re Looking For
- Strong written and spoken English
- Confident on phone calls and verbal communication
- Experience using CRM systems (GHL experience is a bonus)
- Ability to handle multiple conversations at once
- Problem-solver mindset (not just responding — resolving)
- Reliable, organised, and able to work independently
Bonus Structure
Performance-based bonuses linked to:
- Response speed
- Customer satisfaction
- Resolution efficiency
- Proactive problem solving
Application Process (MANDATORY)
To apply, you must record a Loom video (5–7 minutes) answering the following:
- Tell us about yourself and your customer service experience
- How would you handle an angry customer who hasn’t received their order? (Include if you would call them and why)
- How comfortable are you using phone calls to resolve issues quickly? Give an example if possible
- Describe a time you took initiative to solve a problem without being told
- Why do you want to work at Faces and what do you understand about what we do?
Send your Loom link + CV to apply.
Job Type: Full-time
Pay: From R11 000,00 per month
Work Location: Remote
Title: Customer Service Representative (VA-SA)
Company: Faces Consent
Location: Home Based
