Overview
Customer Service Representative – Data Capturer Jobs in Durban, South Africa at Essity AB
Customer Service Representative – Data Capturer About the Role
There is an opportunity for a Data Capturer to join our Customer Services team based in Pinetown, South Africa reporting to the Customer Service Team Leader. In this role the incumbent will be responsible for timely and accurate capturing of all customer orders and customer engagement.
We’re looking for people who embody our values, who aren’t afraid to challenge, move at fast pace, with attention to detail, and a passion for customer satisfaction. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.
What You Will Do
Effectively manage and maintain the centralized customer order e-mail account;
Order processing from receiving the customer purchase order (PO) and release to warehouse for dispatch;
Order verification against automated order entry tool vs SAP B1;
Issue order fulfillment confirmations to customer upon successful processing of orders;
Understanding of the tender order processing and verification;
Management of cash sale orders and confirmations;
Maintaining data accuracy on all orders processed in line with KPI requirements;
Maintenance of quotes and draft order facilities to keep the system updated.
Who You Are
Must have matric with post matric qualification in relevant field of Customer Services, Supply Chain or Business Administration;
2 years’ experience in data capturing in a similar Customer Services or Administrator role, with experience in order processing within a FMCG or medical device industry;
Must be proficient in Microsoft Office with SAP experience and understanding of Esker and EDI order tools and systems;
Must have excellent verbal and written communication skills and be fluent in English;
Must be punctual, organized with excellent attention to detail.
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Title: Customer Service Representative – Data Capturer
Company: Essity AB
Location: Durban, South Africa
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