Overview
Customer Service Representative Jobs in Randburg, Gauteng, South Africa at DASH BPO
Title: Customer Service Representative
Company: DASH BPO
Location: Randburg, Gauteng, South Africa
We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Agent. In this role, you will be responsible for handling incoming calls and assisting customers with Technical and Billing Enquiries. You will ensure a seamless customer experience by providing accurate information, resolving inquiries efficiently, and adhering to company policies and procedures.
Requirements
- Previous customer support or help desk experience in the mobile services industry
- Attention to detail so you know when to escalate anomalies.
- High Energy and Engaging Personality
- Identify customers’ needs, clarify information, research every issue and provide accurate, valid and complete information by using the right tools
- Outgoing and humorous outlook
- Excellent communication skills are a MUST.
- Be humble as we sometimes get escalated by incidents that are outside of our control.
- Must be willing to work with Back Office and Chat Channels over and above the voice channel.
- Understanding of PCI Compliance
- Willing to work international hours with reliable transport as attendance is a major KPI.
- Sense of Urgency when there’s a crisis
- Build relationships and liaise with all support departments respectively.