Overview
Customer Service Representative Jobs in Port Harcourt, Rivers State, Nigeria at Zyetech Innovation Technology
Title: Customer Service Representative
Company: Zyetech Innovation Technology
Location: Port Harcourt, Rivers State, Nigeria
Company Description
Zyetech Innovation Technologies is a tech education company focused on equipping individuals with in-demand digital and data skills for today’s job market.
The organization offers practical, hands-on training in data analytics, digital marketing, cybersecurity, full stack web development, and other technology-driven disciplines. Programs are designed to help students and professionals build confidence, gain relevant tools, and develop real-world experience.
Zyetech emphasizes accessible, practical, and career-focused learning to support sustainable career growth in technology fields.
Job Summary
Zyetech Innovation Technologies is seeking a friendly, professional, and customer-focused Customer Service Representative to serve as the first point of contact for prospective and existing students. The ideal candidate will respond to enquiries, provide accurate information about our training programs, guide prospective students through the enrolment process, and ensure an exceptional customer experience across all communication channels.
Key Responsibilities
• Respond promptly to enquiries via phone calls, WhatsApp, and walk-in visitors.
• Provide accurate information about Zyetech's courses, schedules, fees, and admission process.
• Guide prospective students through the registration and payment process.
• Follow up with leads and maintain regular communication with prospective students.
• Handle customer complaints professionally and ensure timely resolution.
• Maintain accurate records of enquiries, applications, and customer interactions.
• Update customer information in the CRM or internal database.
• Collaborate with the admissions and marketing teams to improve customer experience.
• Monitor customer feedback and recommend service improvements.
• Assist with administrative duties when required.
• Meet customer response time and follow-up targets.
Requirements
Minimum of 1 year of experience in customer service, admissions, sales, or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Ability to multitask and work in a fast-paced environment.
• Good problem-solving and conflict-resolution skills.
• Strong organisational and time-management abilities.
What We Offer
• Competitive salary
• Performance-based incentives
• Career growth opportunities
• Professional development and training
• Collaborative and innovative work environment
How to Apply
Interested candidates should send their CV and a brief cover letter to [email protected]
Only shortlisted candidates will be contacted.