Overview
Customer Service Representative Jobs in Johannesburg Metropolitan Area at Office Beacon LLC
Title: Customer Service Representative
Company: Office Beacon LLC
Location: Johannesburg Metropolitan Area
Customer Service Representative/ Sales Support
Location: Onsite; Johannesburg Auckland Park
Hours: USA hours. 15:00pm – 00:00am (SAST)
Job Overview
We are seeking a detail-oriented and proactive Customer Service Representative with 2–5 years of experience in client operations and sales support. The ideal candidate will have strong CRM knowledge (such as HubSpot, Salesforce, or similar systems) and the ability to manage multiple priorities while delivering exceptional customer service.
Key Responsibilities
- Process customer orders accurately and efficiently while ensuring timely delivery
- Manage and respond to customer inquiries through CRM or ticketing systems
- Coordinate with internal teams and external vendors to meet production and delivery timelines
- Track and manage multiple deadlines across various client accounts
- Maintain accurate records and updates within CRM systems
- Support sales teams with administrative tasks and client communication
- Deliver professional, timely, and customer-focused communication to ensure high customer satisfaction
Minimum Requirements (Mandatory)
- Matric. Diploma/Degree (Advantageous)
- 2–5 years of experience in customer service, order processing, or a similar role
- Hands-on experience using CRM or ticketing systems (e.g., HubSpot, Salesforce, Zoho, etc.)
- Proven ability to manage multiple deadlines and priorities effectively
- Strong written and verbal communication skills in English
- Experience coordinating production timelines or delivery schedules
- Exposure to quoting, pricing, or proposal preparation
- Experience communicating and coordinating with external vendors
- Experience within the promotional products industry
- Familiarity with issuing supplier purchase orders (POs)
Key Skills & Competencies
- Strong attention to detail and organizational skills
- Excellent time management and multitasking abilities
- Problem-solving mindset with a customer-first approach
- Ability to work independently and collaboratively within a team