Overview
Customer Service Representative Jobs in City of Cape Town, Western Cape, South Africa at Modern Day Talent
Title: Customer Service Representative
Company: Modern Day Talent
Location: City of Cape Town, Western Cape, South Africa
Role: Customer Service Representative
Location: Cape Town, South Africa
Working Pattern: Full time in office (with option to transition into a hybrid role)
Working Hours: 9am – 5.30pm UK Time | 11am – 7.30pm SAST
Reporting Manager: Senior Care Manager
Salary range: R18,000 – R25,000 gross per month depending on your level of experience
About our client
We’re partnering with our client, a UK-based care provider, to hire a Customer Service Representative to support their Care Management team.
This is a pivotal hire. The role has been created to free up Care Managers to focus on high-value client visits and complex problem-solving by delegating core administrative and triage responsibilities to a dedicated team member based in South Africa.
If you’re intelligent, motivated, highly organised, and genuinely interested in working in the healthcare space, this could be a fantastic long-term career step.
The Role
You’ll act as the first point of contact for inbound calls from clients and carers, triaging requests and handling non-escalated administrative tasks independently.
This is not a mindless admin job. It requires sound judgement, excellent communication skills, and strong attention to detail.
Key Responsibilities
Inbound Call Management & Triage
- Manage a shared phone line handling calls from clients and carers
- Triage requests and determine what can be handled independently vs escalated
- Escalate emergencies or complex issues appropriately
- Relay messages between carers, clients, and the internal team
Administrative & Coordination Support
- Process minor visit changes and cancellations
- Add notes and updates to care plans
- Secure repeat prescriptions from pharmacies/NHS contacts
- Monitor and follow up on “late alerts” (e.g., carers delayed to visits)
- Gather monthly carer feedback to support care plan updates
- Liaise with external healthcare professionals (e.g., therapists)
- Support care plan administration using internal systems
You’ll be embedded within the Care Management team and will participate in relevant team meetings.
What We’re Looking For
This role prioritises intelligence, motivation, and judgement over years of experience.
Essential:
- Excellent spoken English (you’ll be supporting an elderly UK client base)
- Strong phone manner and confidence handling calls all day
- Exceptional attention to detail
- Good organisational skills and task management
- Sound judgement and common sense – knowing when to escalate
- Comfort working with systems, email, and productivity tools
Strong Advantage:
- Background in healthcare, care, psychology, social work, or related field
- Internship or work exposure in a healthcare or caring environment
- Demonstrated interest in supporting vulnerable individuals
If you’re early in your career but can demonstrate intelligence, maturity, and a genuine interest in care, we’d love to hear from you.
Why This Role?
- Meaningful work supporting vulnerable individuals
- Clear growth pathway in a specialised industry
- Exposure to UK healthcare systems
- Opportunity to be part of a strategic operational evolution
If you’re organised, empathetic, sharp, and excited about building a career in the care sector - this is a brilliant entry point.