Overview
Customer Service Representative Jobs in Aurora, IL at RICHARDS-WILCOX
Customer Service Representative
A well-established leader in the storage equipment industry, specializing in commercial shelving and specialty storage solutions in the Naperville area, is seeking a motivated and detail-oriented Customer Service Representative to join our team. In this dynamic role, you will serve as a key point of contact for customers, distributors, and internal departments, helping ensure accurate order processing, effective communication, and exceptional customer support. This position offers an exciting opportunity to work in a fast-paced manufacturing environment dedicated to operational excellence, customer satisfaction, and continuous improvement.
For over 140 years, Richards-Wilcox has built a reputation for quality manufacturing and outstanding customer service. Our team designs and manufactures office filing and storage equipment, door hardware, overhead conveyor systems, and custom metal fabrications used by businesses across a wide range of industries.
We are looking for someone who enjoys problem-solving, learning how products and systems work together, and helping customers find solutions. We provide hands-on training, support, and opportunities for long-term career growth within our organization.
What You’ll Do
As a Customer Service Representative, you will support customers throughout the order and service process while collaborating with internal teams to ensure a high level of responsiveness and accuracy.
Responsibilities
- Respond to customer inquiries by phone, email, and other communication channels
- Enter and process customer orders accurately and efficiently
- Assist customers with product selection, pricing, availability, and technical questions
- Support inside sales opportunities and identify customer needs
- Coordinate order changes, shipping arrangements, and delivery updates
- Work with customers on freight claims and warranty claims
- Assist with inventory inquiries and order tracking
- Support e-commerce and customer portal activities
- Collaborate with engineering, production, and shipping departments to resolve customer issues
- Research and troubleshoot customer concerns to provide timely solutions
- Assist with custom design and project opportunities when needed
- Maintain accurate customer records and documentation
What We’re Looking For
- Strong customer service and communication skills
- Ability to solve problems and think critically
- Comfortable learning technical products and manufacturing processes
- Organized and detail-oriented with strong follow-through
- Ability to multitask and prioritize in a fast-paced environment
- Positive attitude and willingness to learn
- Team-oriented mindset with the ability to work independently when needed
Qualifications
- Associate degree preferred, or equivalent work experience
- Minimum of 2 years of customer service, office, manufacturing, or related experience preferred
- Experience with ERP systems such as AS400 or SAP is a plus
- Proficiency in Microsoft Office, including Word and Excel
- Strong written and verbal communication skills
- Basic office equipment and computer skills required
Benefits
· Benefits:
· Medical
· Dental
· Vision
· Company paid Life Insurance
· Vol Life Insurance
· Company paid Short Term Disability
· Long Term Disability
· Voluntary Accident
· 401k with Matching
· PTO
· 12 Paid holidays
Schedule
- Full-time
- Monday through Friday
Pay: $21.50 – $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Title: Customer Service Representative
Company: RICHARDS-WILCOX
Location: Aurora, IL
