Overview

Customer Service & Recruitment Associate ( Arabic & English Speaker) Jobs in Cairo, Cairo, Egypt at Recruitable

Title: Customer Service & Recruitment Associate ( Arabic & English Speaker)

Company: Recruitable

Location: Cairo, Cairo, Egypt

For 13 years, Capital Placement has connected students and graduates with international career experiences, opening doors that were once reserved for the few. We work with 4,000+ employers globally and run a growing portfolio of programs across the GCC, including client-led programs in Saudi Arabia and the UAE alongside our international internships.

The role

You'll be the first point of contact for candidates joining our programs, whether that's an internship abroad or a client-delivered program in the region. The role goes beyond chat support: you'll be actively involved in running and supporting these programs end to end, working with candidates globally and partnering closely with our clients.

Responsibilities

  • Act as the primary point of contact for candidates across phone, email, and chat, supporting them throughout their program journey

  • Run consultations to understand each candidate's goals and recommend the right program for them

  • Support the day-to-day delivery of our client programs across the region

  • Manage a high volume of candidates across multiple programs and stages without losing track

  • Conduct interviews one-on-one or via Rena, our in-house AI interviewer

  • Coordinate with clients and internal teams to make sure programs run smoothly from enrolment through completion

  • Maintain accurate records across all systems, trackers, and databases

  • Analyse candidate and program data, surface insights, and share recommendations with other teams

  • Use AI tools to improve the candidate experience and streamline internal workflows

  • Take ownership of issues and resolve them with sound judgement and creative problem-solving

Requirements

  • Available full-time. This is a full-time role and not compatible with studies, another job, or freelance commitments

  • Fluent in Arabic and English, both written and spoken

  • Comfortable working with international candidates and managing client relationships in the region

  • Strong communicator with a customer-first mindset

  • Organised and detail-oriented, able to juggle multiple programs and priorities at once

  • Calm under pressure in a fast-paced environment

  • Strong problem-solver who takes ownership of outcomes

  • Curious about AI and automation, and keen to use them in your day-to-day

  • Experience in recruitment, sales, customer success, or program coordination is a plus

  • Having lived or studied abroad is a bonus

Perks

  • Salary £400-£500/month (GBP-pegged).

  • MacBook, private health insurance, 28 days holiday plus quarterly wellness days, UberEats budget, learning budget, work-from-home setup budget. Annual company getaways (Thailand, Vietnam, Sri Lanka so far). Real room to grow.

Hours

UK or US hours Monday to Thursday. Local time zone Fridays (9:30am to 5:30pm) or Sunday to Thursday if you are on our client project.

Process

Make sure you meet the requirements outlined in the job description and send your application via the link mentioned.

  • Round 1: A 15-minute AI interview to assess your background and suitability for the role.

  • Round 2: A 20-minute general aptitude test covering numerical reasoning, verbal reasoning, and logical thinking.

  • Round 3: A 45-60 minute interview with two team members evaluating your expertise and experience related to the Customer Experience Associate position.

  • Round 4: A 45-60 minute cultural fit interview focused on value alignment and team compatibility.

  • Final Round: Discussion with the Founders, centring on your vision, strategic thinking, and overall fit for the role.

The full process may take up to 2 weeks. We appreciate your time and patience as we work to find the best fit for both you and our team.

Apply

Upload your CV/resume or any other relevant file. Max. file size: 800 MB.