Overview
Customer Service – Project Management Specialist Jobs in 6th of October, Al Jizah, Egypt at HONOR
Title: Customer Service – Project Management Specialist
Company: HONOR
Location: 6th of October, Al Jizah, Egypt
About HONOR
HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR’s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
For more information, please visit HONOR online at https://www.honor.com/fr/
Position: Customer Service – Project Management Specialist
Job location: Touristic Zone, 6th of October, Giza, Egypt.
WHERE YOUR EXPERTISE IS NEEDED
- Use call center management methodology to manage BPO and push it improve.
- Resolve customer issues, including but not limited to technicalecommercelogisticsfinancereturns escalated from BPO by communicating with/pushing different department of Honor.
- Output guidance and training BPO to improve their skill.
- Lead some key projects and create the process and output the operation guidance/procedure.
- Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
- Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
- Setting, maintaining, and improving the quality management experience (QA).
- Output some reports.
WHAT WE ARE LOOKING FOR
- At least 4 years call center experience. It is a plus in having 2 years project management experience or on-site management experience for managing 30 FTEs.
- Good communication skill and be good at collaborating with other departments and suppliers to improve.
- Be good at creating PPT and presentations. Be good at excel and call center business data analysis. Be good at creating business report.
- Quality management experience.
- Self-motivated, Result oriented.
- Bachelor’s degree or above.
- English and French are mandatory.
Please send us your resume in English or French.
At Honor, we celebrate Diversity & Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to [email protected], [email protected] & [email protected].
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