Overview
Customer Service Manager, Trade Specialist.CXC – CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE Jobs in Egypt at Mashreq
Title: Customer Service Manager, Trade Specialist.CXC – CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE
Company: Mashreq
Location: Egypt
– Act as focal point of contact for E2E handling of all Trade & Factoring related Corporate queries.
– Highlight potential issues related to Customer trade transactions & process
– Follow up for Trade related FI approvals for CIBG customer transactions.
– Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients
– Timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation
– Maintain up-to-date records of all client Trade enquiries / Complaints on CRM.
– Ability to clearly identify Root Cause and propose process improvements