Overview
Customer Service Consultant (External Sales) Jobs in George, Western Cape, South Africa at ExecutivePlacements.com
Title: Customer Service Consultant (External Sales)
Company: ExecutivePlacements.com
Location: George, Western Cape, South Africa
Recruiter:
Merand Corbett & Associates
Job Ref:
CPT002251/CW
Date posted:
Thursday, May 14, 2026
Location:
Airport Industria, South Africa
SUMMARY:
Our client is seeking a Customer Service Consultant responsible for maintaining strong customer relationships through effective service delivery, supporting Account Managers with daily operational tasks to retain and grow client portfolios, and ensuring prompt resolution of escalated client queries within reasonable timeframes. The role also involves identifying and passing on sales leads to Key Account Managers and contributing to overall client satisfaction and portfolio growth.
POSITION INFO:
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
- Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios.
- Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
- Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients’ portfolios data integrity is accurately maintained.
- Assists with preparing and presenting business proposals to both existing and new potential customers.
- Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
- Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SAAS, and physical solutions.
- Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
- Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.
MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management
- At least 3-6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
- Excellent command of the English language
- Must have excellent communication and interpersonal skills
- Must pay attention to detail
- Must be focused on achieving results
- Must be a team player
- Must have business acumen and be able to communicate at all levels
- Must be highly computer literate
- Demonstrate excellent organisational skills
- Must have valid driver’s licence with own transport
BEHAVIOURAL COMPETENCIES
Essential Competencies:
- Relating & Networking
- Presenting & Communicating Information
- Writing & Reporting
- Planning & Organising
- Delivering Results & Meeting Customer Expectations
- Following Instructions & Procedures
- Adapting & Responding to Change
- Coping with Pressures & Setbacks
- Working with People (Relationship building Business)
- Target Driven
Desirable Competencies:
- Applying Expertise & Technology
- Learning & Researching
- Entrepreneurial & Commercial Thinking
- Territory Planning
- Inspire Action on Debtors
- Time Management (Response Time)
- Adhere to timelines
- Discipline and Organise Reports
*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*