Overview
Customer Service Consultant Jobs in Bellville, Western Cape, South Africa at ExecutivePlacements.com
Title: Customer Service Consultant
Company: ExecutivePlacements.com
Location: Bellville, Western Cape, South Africa
Recruiter:
Helderberg Personnel CC
Job Ref:
SW006261/AM
Date posted:
Tuesday, April 14, 2026
Location:
Bellville, South Africa
SUMMARY:
A rapidly growing and dynamic company in Bellville is seeking to employ a Customer Service Consultant to join their team. As a Customer Service Consultant, you will be responsible for providing excellent service, handling inquiries and resolving issues in a professional manner.
POSITION INFO:
Main Responsibilities Include:
- Provide professional and high-quality support to both internal and external customers in accordance with established SLAs
- Advise and educate customers on the company procedures for the different billing models
- Handling monthly account and e-wallet queries via telephone, WhatsApp chatbot and company ticketing system
- Create, assign, escalate, follow up and resolve tickets
- Build positive relationships with customers and collaborate with team members to ensure top-tier service
- Perform administrative duties such as follow-up of failed communications, update of customer profiles and reporting
- Sending bulk emails and SMS’s communication to customers
Requirements and Competencies:
- Grade 12 and at least 2 years’ experience in a call centre/customer support environment
- Strong administration, organising, problem-solving and time management skills
- Computer literate – MS Outlook/Excel/Word and Internet
- Formal business writing and professional communication skills in both Afrikaans and English
- Ability to remain calm, objective and self-controlled under pressure
- Ability to think and act proactively to minimise escalations and further queries
- Problem resolution driven, positive attitude & have a passion for service delivery
- Own reliable transport and preferably reside in the Northern Suburbs.