Overview
Customer Service Consultant Jobs in Cape Town, South Africa at MCI
POSITION OVERVIEW
Cape Town, ZA
MCI is a fast-growing tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. Our contact centers combine on-site and remote agents to enhance customer journeys, drive scalability and reduce costs. We are committed to fostering an environment for continuous learning and development. We are seeking customer-focused professionals to join a leading financial technology company that helps businesses manage payments, expenses, and financial operations globally.
As a Customer Service Consultant
, you will be the first point of contact for business customers, providing support across corporate payment and expense management solutions. You will assist customers with inquiries, troubleshoot issues, and ensure a seamless experience in a fast-paced, technology-driven environment.
Start date: 3rd August 2026
RESPONSIBILITIES
- Provide exceptional customer support via phone, email, and chat.
- Assist customers with corporate payment solutions, accounts payable (AP) automation, virtual cards, commercial credit cards, and expense management services.
- Support customers using fleet payment solutions, including fuel cards, EV charging, toll, parking, and vehicle maintenance programs.
- Help customers with international payment services, including cross-border transactions, multi-currency accounts, and workforce travel-related payment solutions.
- Resolve customer inquiries efficiently while delivering a positive customer experience.
- Document customer interactions accurately and follow established processes.
- Collaborate with internal teams to resolve complex issues and improve service delivery.
- Maintain a strong understanding of products, systems, and industry best practices.
CANDIDATE QUALIFICATIONS
Required
- Grade 12 / National Senior Certificate (NSC) or an equivalent qualification.
- Must successfully pass a drug screening assessment
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Basic computer and data entry skills.
- Ability to type at least 20 words per minute.
- Proficiency in Microsoft Office Suite.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Reliable with excellent attendance.
- Preferred
- At least one year of experience in customer service within a contact centre
- Experience handling payment-related or financial service inquiries is advantageous.
ABOUT MCI (PARENT COMPANY)
MCI helps customers address CX and DX challenges with industry-leading solutions that deliver exceptional experiences and drive performance. It provides BPO, staff augmentation, contact center services, and IT services through various brands and locations. MCI employs 10,000+ people with 150+ North American client partners across multiple brands.
CONDITIONS OF EMPLOYMENT
- All MCI locations:
Must be authorized to work in the country where the job is based. - Subject to program and location:
Willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background results. - Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. The role is largely sedentary, with extensive computer and headset use. May require occasional movement around the office and lifting up to 40 pounds.
REASONABLE ACCOMMODATION
Consistent with the ADA, MCI provides reasonable accommodations as required, unless undue hardship would be caused. Please contact Human Resources for accommodation requests.
DIVERSITY AND EQUALITY
MCI embraces diversity and is committed to equal opportunity. All aspects of employment are based on merit and qualifications, without discrimination. MCI will consider qualified applicants with criminal histories consistent with local and federal requirements. The policy prohibits discrimination and harassment and supports reasonable accommodations for protected disabilities where required by law.
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Title: Customer Service Consultant
Company: MCI
Location: Cape Town, South Africa
Category: