Overview
Customer Service Clerk (Johannesburg) Jobs in Edenvale, Gauteng, South Africa at Teleflex
Title: Customer Service Clerk (Johannesburg)
Company: Teleflex
Location: Edenvale, Gauteng, South Africa
POSITION SUMMARY:
Assist customers by attending to their queries in a professional manner. Process all orders and credit notes on the system.
PRINCIPAL RESPONSIBILITIES:
• Support consignment processing, ensuring accurate tracking, timely processing, and strong partner coordination. Work to streamline workflows, maintain inventory integrity, and deliver a seamless consignment experience.
• Processing of orders received via email, web interface, EDI, etc.
• Arrange collection of returns and process credit notes.
• Process samples, replacements of damaged, undersupplied, incorrect supplied and faulty products.
• Attending to all product complaints.
• Email invoices, pods, credit notes and backorder letters to customers.
• Log all service errors and queries on Singlepoint.
• Liaison with warehouse/monitor delivery performance.
• Sales support.
• Liaison with Accounts Receivable.
• Recall Support.
• MyTeleflex Support.
• Attend all meetings or training related to the job function .
• Perform backup to Customers Service colleague/s when they are absent from work.
• Maintain tracker documents for processes in the Department.
• Attending to Customer Service mailbox (monthly rotation).
• Handle and escalate all new customer requests for accounts.
• Provide friendly, courteous & efficient service to customers (internal & external).
EDUCATION / EXPERIENCE REQUIREMENTS:
• Matric.
• Experience on SAP will be an advantage.
• Business or other relevant 3rd level qualification is desirable.
• Experience in fast-paced Customer Service department, preferably within a multinational environment.
• Excellent attention to detail with strong time management skills.
• Excellent communication skills, both verbal and written.
• A self-starter / “Can do” approach and attitude.
• Ability to work on your own initiative and to work effectively within a multi-cultural team towards strict deadlines.
• Proficient in Microsoft office (Word, Excel, Outlook).
• Good judgment and problem-solving ability & are capable of understanding the impact of decision making on both Teleflex and their customers.
SPECIALIZED SKILLS & OTHER REQUIREMENTS:
• Approachable and enthusiastic.
• Flexible and adaptable.
• Excellent people skills
• Good judgment and problem-solving ability
TRAVEL REQUIRED: <5 %.
WORKING ENVIRONMENT:
Office/Professional (Hybrid)
COMPANY INFORMATION:
As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people’s lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anaesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose driven innovation, and world-class products can shape the future direction of healthcare.
Teleflex is the home of Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose.
At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.
Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: (877) 880-8588.
The description above represents the most significant duties of this role but is not all inclusive. Other work assignments comparable to the level of responsibility indicated above may be required.