Overview
CUSTOMER SERVICE ASSOCIATE II Jobs in Morocco at TE Connectivity
Title: CUSTOMER SERVICE ASSOCIATE II
Company: TE Connectivity
Location: Morocco
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
Serves as main contact/liaison for customers within assigned territory.
Tasks Summary & Responsibilities
- Proficiently and accurately prepares, analyzes and issues detailed materials schedules: Draws up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders.
- Follows up as required with all teams (Production, Procurement, Quality, Engineering …) to manage and expedite production to meet customer expectation.
- Reviews and optimizes master data and parameter settings along supply chain (SAP)
- Schedule the supply of materials/components to meet production requirements and minimum safety stock levels
- Plans, develops, implements and evaluates processes for material delivery from supplier to point of fit
- Day-to-day order management and management of deliveries
- Takes follow up actions in relation to material shortages that affect production
- Develops and maintains good relationships with suppliers and ensure demand for materials is met and deliveries made on time
- Monitors inventory levels against agreed target levels
- Minimizes obsolete stock and ensures business is left with minimum liability
- Monitors supply chain performance and drives improvements
- Adheres to the safety and quality standards (goals and metrics) of the organization while working within a team environment.
- Accepts increased responsibility and is accountable for his/her actions
- Responds to multiple assignments in a timely and efficient manner
- Overtime may be required, based on business need; regular attendance required.
What Your Background Should Look Like
- Bachelor/master’s degree in business administration, engineering or equivalent
- Minimum 3 years of Production planning or Materials management in a plant/manufacturing environment
- Proven track record of supply chain improvements and related performance improvement results
- Working experience with supply chain planning systems and ERP systems (e.g. SAP)
- Experience in the Automotive Sector within a global organisation is an advantage
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork