Overview
Customer Service and Marketing Assistant Jobs in Sub-Saharan Africa at remoting.work
Title: Customer Service and Marketing Assistant
Company: remoting.work
Location: Sub-Saharan Africa
"
Job Description
We are seeking a dynamic, people-focused, and detail-oriented Customer Service & Marketing Assistant to join our team. This hybrid role blends customer service, light sales support, administrative coordination, and creative marketing responsibilities. You will help potential customers become loyal clients, support day-to-day operations, and contribute to our social media and marketing efforts that promote our events and rental services. The ideal candidate is organized, adaptable, and enthusiastic about community engagement and delivering outstanding experiences.
Key Responsibilities
Customer Service & Sales Support
Respond to inquiries via phone, email, chat, or social media, providing accurate product and service information.
Guide customers through the booking process, confirm order details, and update them on changes.
Follow up with leads and past customers to encourage repeat business and promote upcoming offers.
Maintain accurate records of customer interactions in CRM and ensure data privacy.
Recommend additional services or upgrades to enhance the event experience.
Administrative Coordination
Manage scheduling, calendars, and meeting coordination as needed.
Assist with data entry, document preparation, and maintaining organized filing systems (digital and physical).
Prepare basic reports, meeting notes, and internal updates.
Support vendor coordination, supply ordering, and inventory tracking.
Provide customer service backup during busy periods.
Marketing & Social Media
Assist with the creation, scheduling, and posting of social media content across Instagram, Facebook, and TikTok.
Capture and curate behind-the-scenes content at events, including photos and short videos
Revision 2024A
Job Posting
Use tools such as Canva or CapCut to design simple graphics and edit videos.
Monitor engagement, respond to comments and messages, and help grow our online community.
Track post performance and share feedback for improvement.
Participate in brainstorming sessions for seasonal campaigns and promotions.
Job Category
Customer Service
Qualifications
Skill Sets Required / Preferred
High school diploma or equivalent required; college coursework in marketing, business, or communications preferred.
1–2 years of experience in customer service, sales support, or administrative work.
Strong verbal and written communication skills with a friendly, professional demeanor.
Ability to multitask, prioritize, and adapt to shifting priorities in a fast-paced environment.
Experience with or willingness to learn graphic design tools (e.g., Canva, Adobe Express) and social media management.
Proficiency with Google Workspace or Microsoft Office; familiarity with CRM systems is a plus.
Flexible schedule availability, including occasional evenings, weekends, or holidays based on event needs.
Reliable transportation to and from the workplace.
"