Overview
Customer Service Agent – E-Commerce Toy Store Jobs in South Africa at Outsourcing To South Africa
Title: Customer Service Agent – E-Commerce Toy Store
Company: Outsourcing To South Africa
Location: South Africa
Budget: R12,000.00 per month
Location: Remote
We are looking for a friendly, organised, and customer-focused Customer Service Agent to join our growing UK-based e-commerce toy store team. The successful candidate will be responsible for delivering excellent customer support and ensuring a positive shopping experience for our customers.
Key Responsibilities
- Respond to customer queries via email, phone, and live chat in a professional and timely manner
- Assist customers with orders, deliveries, returns, refunds, and product enquiries
- Resolve customer complaints efficiently while maintaining a high level of customer satisfaction
- Process orders, exchanges, and refunds accurately on internal systems
- Liaise with courier companies and internal teams to resolve delivery issues
- Maintain accurate customer records and update CRM systems
- Support the team during peak trading periods and promotional campaigns
Requirements
- Previous customer service experience, preferably in e-commerce or retail
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable using customer support systems and online platforms
- Ability to multitask and work in a fast-paced environment
- Positive attitude and passion for delivering exceptional service
Advantageous
- Experience working in an online retail or toy industry environment
- Familiarity with Shopify, Zendesk, or similar platforms
Working Hours
- UK business hours (with occasional weekend or peak-season support if required)