Customer Service Agent Jobs in Durban, South Africa at DSV
Time Type:
Permanent
MAIN PURPOSE OF THE ROLE
Retain current business base and ensure growth on the base. Also be able to source leads and do tele-sales from a new business aspect.
Sell the services and solutions for the company.
JOB- RELATED REQUIREMENTS
Grade 12 / Matric
Ability to liaise effectively with clients and colleagues at various organizational levels
A minimum of 2 years in a tele sales or call center environment
Skills of achieving targets and generating new leads
Must be patient, persuasive and persistent
Punctuality and good time management skills
Good administrative & daily planning skills
Ability to adapt to a rapidly changing environment/technology
Ability to work under pressure & meet deadlines without fail
Ability to work without supervision
Excellent verbal and written communication skills, including the ability to confidently give presentations
Client empathy and ability to liaise effectively
Be able to handle confrontation professionally at all times
Must be someone that works well within a team and has a positive outlook
Reliable transport
ADDED ADVANTAGES FOR THIS ROLE
Time management and prioritization skills to meet deadlines and close
sales in a timely manner
Willingness to adapt and implement new sales methods and strategies
Product knowledge
Quick thinking to provide creative solutions that addresses customer’s needs and concerns
DUTIES & RESPONSIBILITIES
Implementation of accounts – process and project management
Manage client relationship
Must make contact with each customer allocated to their base on a monthly basis as per masses
Needs to make new tele-sales calls weekly
Weekly capturing of activities and minutes of meetings onto the MS Dynamics Platform (CRM)
Monthly billing and financial reporting to customers (if needed)
General administrative duties
Managing of the customer base DSO’s (ensure that clients are up to date with their payments)
Must be able to assist with Client Zone queries and training when needed
Ensure required monthly targets & masses are met
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit and follow us on and .
Title: Customer Service Agent
Company: DSV
Location: Durban, South Africa
Category:
