Overview
Customer Service Agent Jobs in Cape Town, Western Cape, South Africa at ExecutivePlacements.com
Title: Customer Service Agent
Company: ExecutivePlacements.com
Location: Cape Town, Western Cape, South Africa
Recruiter:
Sydsen
Job Ref:
PTA001081/TB
Date posted:
Tuesday, June 30, 2026
Location:
Cape Town, South Africa
SUMMARY:
Car Rental Customer Service Agent – Cape Town
A car rental company in Cape Town is seeking a professional and customer-focused Customer Service Agent to assist with bookings, vehicle handovers, check-ins, check-outs and administration. Shift work, weekends and overtime may be required.
POSITION INFO:
A car rental company based in Cape Town is seeking a professional and service-driven Customer Service Agent to join their team. The successful candidate will be responsible for assisting clients with vehicle bookings, check-outs, check-ins, vehicle handovers, administration, and ensuring all vehicles are presented to a high standard. Requirements: – Matric / Grade 12 preferred – Valid driver's licence essential – Own transport will be advantageous – Previous customer service experience required – Experience in car rental, hospitality, tourism, retail or premium client service will be advantageous – Must be well-presented, reliable and customer-focused – Strong communication and administration skills – Excellent attention to detail – Must be willing to work shifts, weekends, public holidays and overtime when required – Must be comfortable handling and driving vehicles Duties include: – Handling vehicle bookings, enquiries and customer follow-ups – Assisting with professional vehicle handovers – Completing check-out, check-in and rental documentation – Explaining vehicle features and rental requirements to customers – Ensuring vehicles are clean, spotless and presented to a high standard – Assisting with off-site deliveries and collections when required – Supporting the wider rental team during busy or quiet periods Please note: This role requires flexibility, shift work, overtime at short notice, and early morning or late evening availability due to operational requirements.