Overview
Customer Service Agent Jobs in Home Based at TGR Ventures
Customer Service Agent
Location: South Africa (Remote)
Hours: Full-time, US hours
Job Type: Self-employed / Independent Contractor
Company: TGR Ventures
Reporting to: Customer Service Manager
Pay: R18,000 – R20,000 per month
About Us
At Seedsman, we exist to cultivate — to enrich life through horticulture, knowledge, and connection.
We believe growth is a shared journey. We encourage learning, collaboration, honesty, and curiosity in how we work, how we support one another, and how we serve our customers.
You’ll be joining a team that values responsibility over ego and purpose over hype. We look for people who approach challenges with care, professionalism, and respect for others.
About the Role
We are looking for a Customer Service Agent based in South Africa to support our global customer service operation on US working hours.
This is a full-time remote role for a self-employed contractor, suited to someone with strong written communication skills, a calm and practical approach to problem-solving, and a genuine commitment to delivering excellent customer service.
You will be the first point of contact for customer queries, helping to resolve a wide range of issues across multiple channels. From order support and address changes to investigating more complex cases, you will play an important role in ensuring our customers feel informed, supported, and well looked after.
What You’ll Be Doing
- Acting as the first point of contact for customer queries
- Resolving customer issues quickly, clearly, and professionally
- Managing customer communication through to resolution, keeping customers informed throughout
- Working within agreed service level agreements and department KPIs
- Handling a range of customer queries with varying complexity
- Escalating more complex issues where needed
- Liaising with internal teams including Logistics and Finance to resolve issues
- Completing administrative tasks to support the smooth running of the department
- Attending regular team meetings and contributing to service improvements
What We’re Looking For
- 1-2 years of customer service experience
- Strong written and verbal English communication skills
- A customer-first mindset and good judgement
- Ability to work independently and stay organised in a remote role
- Confidence in handling a range of customer queries with professionalism and care
- A reliable, self-motivated, can-do attitude
- Ability to work to deadlines and maintain quality standards
- Comfortable collaborating with colleagues across teams
- Willingness to work full-time US hours
Contract and Benefits
This role is offered on a self-employed / independent contractor basis.
We are looking for someone who can offer the flexibility and accountability of a contractor arrangement, while becoming a dependable part of the wider customer service team.
In addition to the monthly contract fee, we offer:
- Paid annual leave
- Fully remote working
- Full-time, stable hours
- Opportunity to work with an international ecommerce business
- Supportive team environment with regular communication and collaboration
Pay
R18,000 – R20,000 per month
Salary offered will depend on experience, communication skills, and overall fit for the role.
To Apply
Please submit your CV along with a short note introducing yourself and outlining your relevant customer service experience.
Job Type: Full-time
Pay: R18 000,00 – R20 000,00 per month
Work Location: Remote
Title: Customer Service Agent
Company: TGR Ventures
Location: Home Based
