Overview
Customer Relationship Management Specialist Jobs in Egypt at Palm Outsourcing
Title: Customer Relationship Management Specialist
Company: Palm Outsourcing
Location: Egypt
About the Job
🗓️ Working Days and Hours: Monday to Friday, 9 AM – 6 PM (UK Hours); Potential for Flexible Hours
📍 Location: Remote/Online
💷 Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)
At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.
Opportunity Overview
Our client is a well-established full-service digital marketing agency and certified HubSpot partner with a robust in-house team and a growing outsourced delivery arm. Their HubSpot practice is expanding rapidly, opening a high-autonomy role with genuine scope to own client projects end-to-end from day one.
Role Description
You will act as the primary point of contact for our client's HubSpot engagements, running onboarding projects from initial scoping through configuration, build, and client training. The remit covers discovery calls, integrations, technical configuration, and clean handovers, all delivered independently. You will manage several concurrent client accounts as the practice scales, so strong organisation and clear communication are essential. This is a client-facing delivery role, not a support function.
Key Responsibilities
- HubSpot Onboarding – Lead full implementation projects from scoping through build to client training.
- Client-Facing Delivery – Run discovery, progress, and training calls independently across the engagement lifecycle.
- Technical Configuration – Handle workflows, properties, and integrations across CRM, Marketing Hub, and Sales Hub.
- Project Ownership – Manage multiple concurrent client engagements to agreed timelines without daily oversight.
- Client Training – Deliver structured training so clients leave each engagement fully operational and confident.
- Quality Handovers – Ensure every project reaches a clean, documented handover on completion.
Minimum Qualifications
- HubSpot Implementation – Proven hands-on experience configuring CRM, Marketing Hub, and Sales Hub.
- Client Experience – 3+ years running discovery and training sessions directly with external clients.
- Onboarding Methodology – Strong working knowledge of the standard HubSpot onboarding process and best practices.
- English Proficiency – Excellent spoken and written English; fully client-facing ready from day one.
- Communication Skills – Ability to explain technical setup in clear, plain language for stakeholders.
- Project Management – Experience running multiple concurrent client projects to agreed deadlines and scope.
Bonus Qualifications
- HubSpot Certifications – Holds one or more current HubSpot Academy certifications relevant to the role.
- Agency Background – Prior experience inside a HubSpot partner or digital marketing agency environment.
- Digital Marketing Depth – Broader understanding of inbound marketing and digital strategy beyond HubSpot.
Benefits
- Top-of-the-market pay.
- Remote working.
- Potential for flexible hours.
- Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.
Ready to elevate?
Hit apply, complete your profile, and let the right opportunities come to you.