Overview
Customer Relationship Management Lead Jobs in Egypt at Palm Outsourcing
Title: Customer Relationship Management Lead
Company: Palm Outsourcing
Location: Egypt
About the Job
🗓️ Working Days and Hours: Monday to Friday, 9 AM – 6 PM (UK Hours); Potential for Flexible Hours
📍 Location: Remote/Online
💷 Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)
At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.
Opportunity Overview
Our client is a fintech scale-up building out its CRM function with senior technical leadership at the core. The role carries immediate scope to audit deliverability and event tracking, then own the strategy and hands-on execution that lift signup-to-active-user conversion across the customer lifecycle.
Role Description
You will lead our client's CRM function end-to-end, owning both the strategic roadmap and the technical execution. The remit covers running the deliverability audit, tightening event tracking, and rebuilding lifecycle flows across HubSpot and Customer.io. You will operate as the single senior owner of the CRM stack, translating fintech acquisition data into lifecycle experiments that move activation and retention. This is a hands-on senior role, not a purely strategic one.
Key Responsibilities
- CRM Strategy – Set the CRM roadmap end-to-end, aligned to signup-to-active-user conversion targets.
- Deliverability Audit – Audit and optimise email deliverability across the full sending infrastructure.
- Event Tracking – Rebuild event tracking to feed clean, reliable data into lifecycle campaigns.
- Lifecycle Execution – Design and ship lifecycle flows across HubSpot and Customer.io end-to-end.
- Technical Leadership – Own the CRM stack single-handedly with no daily managerial oversight.
- Experimentation – Run structured lifecycle experiments and iterate based on activation and retention data.
Minimum Qualifications
- CRM Leadership – 5+ years leading CRM strategy and execution in a senior technical capacity.
- HubSpot Expertise – Hands-on experience configuring HubSpot workflows, properties, and integrations at scale.
- Deliverability Skills – Practical experience diagnosing and improving email deliverability across sending domains.
- Event Tracking – Hands-on experience with event schema design and instrumentation for CRM systems.
- Fintech Context – Prior CRM work in fintech, SaaS, or high-volume digital consumer businesses.
Bonus Qualifications
- Multi-Platform CRM – Additional depth in Braze, Iterable, or Salesforce Marketing Cloud beyond HubSpot.
- Data and Analytics – Comfort with SQL or product analytics tools for lifecycle experiment design.
- Activation Optimisation – Proven record moving activation and retention metrics in a growth environment.
Benefits
- Top-of-the-market pay.
- Remote working.
- Potential for flexible hours.
- Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.
Ready to elevate?
Hit apply, complete your profile, and let the right opportunities come to you.