Overview
Customer Relations Executive Jobs in Cape Town, Western Cape, South Africa at ExecutivePlacements.com
Title: Customer Relations Executive
Company: ExecutivePlacements.com
Location: Cape Town, Western Cape, South Africa
Recruiter:
The Recruitment Council
Job Ref:
Customer Relations E..
Date posted:
Thursday, March 12, 2026
Location:
Cape Town, South Africa
Salary:
Market-related
SUMMARY:
Customer Relations Executive
POSITION INFO:
Purpose of the job
To handle all complaints received in accordance with regulatory guidelines, client service levels and company standards, ensuring that customers get a fair and independent review of any concerns raised. Complaints will be handled from escalations from policyholders and representatives via the complaints procedure.
Key Responsibilities
- To respond to all complaints received by our customers and representatives, meeting
our obligations as a company and our governing regulations.
- To adhere to all company protocols and procedures
- To adhere to FCA and CBI rules and Non UK regulations.
- To carryout full thorough and fair investigations of all complaints received.
- Manage own workloads in a smart and effective way.
- Highlight any customer experience or TCF issues whilst carrying out investigations with
a view to preventing future complaints.
- To keep accurate and detailed records of all complaints, following correct company procedure.
- To keep up to date with all internal knowledge and processes followed within our operations teams, to ensure you are up to date with all the latest FCA regulations.
- Escalate training and competency issues to the Complaints Manager and relevant Team Leaders.
- To ensure that all effort is made to discuss the complaint and the subsequent outcome with the complainant.
- To carry out any other ad hoc duties consistent with the position that may be required.
Knowledge, Skills, And Experience Required
- Knowledge and understanding of travel claims/products and or assistance experience
(Essential).
- An understanding of Personal accident products and industry (Desirable).
- Knowledge and understanding of complaint handling and insurance regulation, FCA
guidelines (Essential).
- An understanding and knowledge of the FOS and FSPO (Desirable)
- Excellent verbal and written communication skills (Essential).
- Excellent customer service skills (Essential).
- Confident in dealing with deadlines and delivering to targets and objectives.
- Attention to detail with good time management.
- Computer literate.
- Adaptable to change and flexibility to deal with any tasks as required and a good team
worker.
Person Specification
- Self- motivated with the ability to work on their own initiative and to manage the
work assigned to them
- Providing excellent customer service with a passion